About This Role
Being part of a winning and fun team, this field service engineering role within Eaton's GEIS business is based in Singapore. The position suits a candidate with field service experience in CCTV, Fire & Safety, or related systems within oil & gas or marine onshore/offshore environments.
Responsibilities
- Conduct field work such as commissioning, system configuration, upgrade, service, repair, and installation at customer sites
- Identify and resolve technical issues promptly, including hardware malfunctions, software errors, and network connectivity problems
- Resolve similar and varied problems requiring some fact-finding, clarification, and basic analysis, with most solutions found within normal operating processes and policies
- Configure devices and troubleshoot IP networks
- Provide remote support to customers via online tools
- Work with all levels of customers with varying degrees of technical expertise
- Conduct system maintenance courses for clients
- Provide solutions and actively participate in aftermarket activities
- Provide recommendations regarding CCTV solutions to the product line manager, based on feedback from agents and customer views
- Report non-conformance
- Develop methods and best practices for delivering outstanding service
- Establish and maintain current and potential client relationships
- Communicate with clients or shipowners on-site and handle commissioning, service, or upgrading works independently
- Perform in-house repairs on all related CCTV and company products
Requirements
- Bachelor's degree (three-year degree preferred), or equivalent technical experience
- Willing to work in challenging oil and gas environments, including offshore platforms, onshore oil and gas plants, semi-submersible rigs, jack-up rigs, LNG vessels, FPSOs, and FSOs
- Physically fit and able to carry equipment and tools while ascending or descending vessels and rigs
- Knowledge of IP networking, including configuration, troubleshooting, and system operation
- Strong interpersonal, communication, and teamwork skills, with the ability to work independently and adapt to changing priorities
- Fluent in written and spoken English
- Strong customer service skills with the ability to interact effectively with clients and collaborate across teams
- Good presentation, documentation, and report-writing skills
Nice to have:
- Experience with CCTV systems
- Experience supporting international customers and willingness to travel globally
About the Company
Eaton is committed to making work exciting, engaging, and meaningful, while ensuring safety, health, and wellness, and being a model of inclusion and diversity.
