Field Operations Manager

About This Role

Managing the day-to-day operations of a field crew responsible for maintaining and installing Verizon's Network is the core of this role. You will actively coach, motivate, and support your team's professional development, leading and guiding a team of union-represented employees while promoting outstanding customer service in a safe working environment. This position suits a leader who can manage multiple tasks and prioritize effectively in an ever-changing environment.

Responsibilities

• Train, coach, and counsel direct reports through observing employee quality and safety performance
• Engage with employees to manage, evaluate, and meet team performance and business metrics
• Conduct employee performance appraisals and communicate feedback effectively
• Support the installation, maintenance, and construction of network services
• Evaluate trends in data and identify the root cause of issues to develop solutions to customer service or network issues
• Interact with customers as needed to ensure service satisfaction
• Manage mandatory training on compliance, safety, systems, and general process changes
• Maintain and secure administrative records for tracking employee attendance, records of work performed, training completed, and other important metrics
• Resolve grievances and workplace issues to maintain and enhance a positive working environment

Requirements

• Bachelor’s degree or four or more years of work experience
• Four or more years of relevant experience, demonstrated through work experience and/or military experience
• Experience in managing and leading cross-functional teams
• Valid driver's license
• Willingness to travel up to approximately 25% of the time
• Willingness to work extended hours when necessary, including weekends, holidays, after hours, and on call as required for the needs of the business

Nice to have:

• A degree
• Experience in the telecommunications or technology industry
• Strong communication skills
• Knowledge of outside plant network architecture including copper and fiber optics
• Experience in using Google Workspace suite, including tools such as Drive, Gmail, Meet, Docs, Sheets, and Slides
• Experience using virtual collaboration tools (i.e. Zoom, Blue Jeans, Slack, etc.)

Benefits

• Health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance
• Matched 401(k) savings plan
• Up to 8 company paid holidays per year