About the role
Responsibilities: -
- Troubleshoot and resolve technical issues on semiconductor equipment and systems including computer systems, complex software, or networked and/or wireless systems
- Perform on-site installation, continual improvement programmes, parts' overhaul, preventive maintenance, modifications and repair works on equipment
- Serves as company liaison with customer on administrative and technical matters for assigned projects
- Coordinate logistics arrangements and with customer on equipment related matters
- Responds to customers’ complaints, provides time to solutions to resolve customers’ issues
- Monitors the performance of the product, provide regular update report and feedback on customer’s service requests
- Reports common complaints of customers to management in order to address the situation for future reference
Requirements:
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Degree/Diploma in Electrical/ Electronic Engineering or its equivalent
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Strong communication and good interpersonal skills
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A meticulous, organized and resourceful team player
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A highly motivated individual who works independently with little supervision
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Work in cleanroom environment
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Require to work or be on standby during after office hours
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