About This Role
This role involves the installation, troubleshooting, and repair of fiber optic systems for both residential and commercial customers. It suits a technician who can work independently or as part of a team, ensuring optimal performance of fiber optic networks.
Responsibilities
- Perform and complete installation, troubleshooting, and repair of fiber optic installations
- Plan and complete installs for new services and equipment for customers by installing network interface devices, wiring, and wireless gateway routers
- Recognize and understand how to configure customer's equipment, both residential and commercial
- Understand, maintain, and repair existing equipment by using test sets to locate line or equipment trouble and determine necessary repairs
- Complete and maintain records as required, including completion of all required information on work orders to ensure details of work are recorded for entry into the customer
- Conduct regular inspections of the systems with the aim of locating and repairing any defects detected during the inspections
- Perform premises cabling and run fiber optic cables underground and aerial
- Determine solutions to any problems and issues that are preventing the fiber optic systems from performing optimally
- Construct a proper slice case as well as prepare and maintain records, diagrams, and schematics relating to the splice case
- Clean, maintain, and organize stock for company vehicles and prepare equipment to safely perform required duties and reflect the Company
- Provide a high level of customer service, educate customers on the use of products and services, and recommend products and services to meet customer needs
- Perform other duties as assigned by management
Requirements
- High School Diploma or equivalent education
- Knowledge of electronics and electrical wiring theory, principles, and practices
- Knowledge of electronic and electrical safety standards, policies, and procedures
- Knowledge of reading schematics, blueprints, and wiring diagrams
- Knowledge of using testing and detection instruments and devices
- Knowledge of using hand and power tools
- Knowledge of using various test equipment to diagnose and troubleshoot communications equipment malfunctions
- Knowledge of detecting and locating underground utilities
- Skill in using standard fiber optic preparation and splicing equipment, and OTDRs
- Ability to work independently and/or within a team
- Ability to perform aerial vehicle operations
- Ability to communicate effectively with others
- Ability to differentiate between different sizes and colors of wires/cables
