About This Role
This role is for a responsible, disciplined, and highly organised Operations & Store Assistant who will manage the day-to-day operations of a brand specialising in designing and creating bespoke handcrafted poshaks for the Almighty. You will ensure that orders, staff, karigars, clients, vendors, dispatches, and store activities are managed smoothly and completed on time.
Responsibilities
- Prepare the order sheet as soon as an order is received
- Prepare the costing sheet and maintain all order-related details accurately
- Prepare and maintain MIS reports and track the status of every order
- Ensure that every poshak is completed within the pre-decided order budget and costing, carefully tracking approved costing to prevent exceeding the budget
- Coordinate with the staff team and karigars to ensure orders are completed on time
- Handle packing, checking, and dispatching of orders
- Book Porter and coordinate with courier companies for pickups and deliveries
- Communicate with clients and handle their queries professionally
- Coordinate with external vendors for any required work, material, or service
- Place online orders from Blinkit if required and take care of materials, supplies, and other business requirements
- Manage and organise the store and keep track of stock, orders, and materials
- Maintain daily staff attendance
- Handle all day-to-day office and administrative tasks
- Keep written records of all important activities, follow-ups, pending work, and completed tasks
- Regularly follow up with staff, karigars, and vendors to ensure everything is completed on time
- Take ownership of urgent requirements, especially during peak season
Requirements
- Excellent coordination and follow-up skills
- Good verbal and written communication skills
- Good knowledge of MIS and Excel
- Strong organisational skills and attention to detail
- Disciplined, punctual, and professional
- Proactive, responsible, and able to take ownership
- Keen to learn and grow
- Ability to multitask and manage multiple responsibilities
- Excellent at tracking, organising, and maintaining records
- Comfortable communicating with clients, staff, karigars, vendors, and delivery partners
- Comfortable staying late and completing required work during peak season or urgent dispatches
- Hands-on, dependable, disciplined, and highly organised
- Capable of managing complete day-to-day operations, keeping track of every order and task, maintaining proper records, coordinating with the team and vendors, and ensuring everything gets done on time without constant supervision
