Fashion Consultant - Fashion & Lifestyle

About This Role

Being a Fashion Consultant involves leading the daily operations of the Fashion department, ensuring an exceptional customer experience while driving sales, team performance, and operational excellence. The role suits someone with a strong understanding of fashion retail and a customer-first mindset.

Responsibilities

• Drive daily, weekly, and monthly sales targets for the Fashion department
• Improve conversion, average bill value (ABV), units per bill (UPT), and repeat customer engagement
• Deliver personalized product recommendations based on customer needs, preferences, and style
• Identify opportunities to maximize category performance through upselling and cross-selling
• Deliver a premium, personalized, and consultative shopping experience
• Understand customer preferences and provide relevant styling and product recommendations
• Resolve customer concerns professionally and efficiently
• Build long-term customer relationships through trust, product knowledge, and personalized service
• Support fashion events, launches, styling activities, and in-store brand activations
• Ensure merchandise is fully stocked, well-presented, and compliant with Broadway merchandising standards
• Monitor stock availability, replenishment, size availability, and inventory accuracy
• Coordinate with the inventory and operations teams to minimize stock loss and shrinkage
• Maintain high standards of store hygiene, organization, and product handling
• Execute visual merchandising guidelines for the Fashion category
• Ensure products are displayed as per brand and Broadway standards
• Support new collection launches, promotional campaigns, seasonal displays, and brand activations
• Partner with brand representatives to improve customer engagement, product knowledge, and category performance
• Track departmental KPIs and share performance updates with the Department Manager
• Ensure compliance with company policies, SOPs, billing processes, and audit requirements
• Maintain accurate records related to inventory, damages, customer feedback, and other departmental activities

Requirements

• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Customer-first mindset with consultative selling and styling skills
• Strong understanding of fashion retail operations and inventory management
• Good understanding of fashion trends, products, and customer preferences
• Ability to work in a fast-paced retail environment
• Problem-solving and decision-making capability