This role focuses on providing supervision and development opportunities for hourly associates, fostering a sense of belonging, and coordinating job-related activities. The Fashion Coach will lead and develop teams, model exceptional customer service, and drive financial performance within their designated store area.
Responsibilities
Provide supervision and development opportunities for hourly associates by hiring, training, and mentoring
Assign duties, set clear expectations, and provide associate recognition
Communicate expectations consistently and effectively, promoting a belonging mindset
Recruit and develop qualified associates to meet staffing needs and achieve company growth potential
Coordinate, complete, and oversee job-related activities and assignments
Develop and maintain relationships with key stakeholders
Support plans and initiatives to meet customer and business needs
Identify and communicate goals and objectives
Build accountability for and measure progress in achieving results
Identify and address improvement opportunities
Demonstrate adaptability and promote continuous learning
Lead and develop teams effectively by teaching, training, and actively listening to associates
Tour stores and provide feedback (Tour-to Teach)
Communicate and collaborate with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction
Introduce and lead company change efforts
Provide clear expectations and guidance to implement business solutions
Communicate business objectives to teams effectively
Model and demonstrate exceptional customer service standards to store associates
Follow and demonstrate the One Best Way (OBW) service model
Manage and support customer service initiatives (for example, store of the community and community outreach programs)
Ensure customer needs, complaints, and issues are successfully resolved
Develop and implement action plans to correct deficiencies
Provide process improvement leadership to ensure a high quality customer experience
Ensure compliance with company policies and procedures
Support company mission, values, and standards of ethics and integrity by implementing related action plans
Utilize and support the Open Door Policy
Provide direction and guidance on applying policies in executing business processes and practices
Drive the financial performance and sales of the designated store area
Review and evaluate P&L (Profit & Loss) statements
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Manage and assist in budgeting, forecasting and controlling expenses in designated business area to confirm they are indexed to sales
Monitor and ensure effective merchandise presentation, seasonal transitions, inventory flow, and operational processes
Develop and implement action plans to mitigate shrink and ensure sales and profit goals are achieved for business area
Embrace differences in people, cultures, ideas, and experiences
Create a workplace where associates feel seen, supported and connected through a culture of belonging
Create opportunities for all associates to thrive and perform
Help attract the best talent
Work as a team and build strong and trusting relationships
Communicate with impact, energy, and positivity to motivate and influence
Strengthen the team by helping, developing and mentoring others
Recognize others’ contributions and accomplishments
Maintain and promote the highest standards of integrity, ethics and compliance
Model the Walmart values to support and foster our culture
Hold oneself and others accountable
Support Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us
Act in a selfless manner and be consistently humble, self-aware, honest, fair, and transparent
Deliver results while putting the customer first
Make decisions based on reliable information
Balance short- and long-term priorities
Consider how own work impacts the team’s ability to deliver on our purpose for all stakeholders
