About This Role
This role focuses on providing supervision and development opportunities for hourly associates, fostering a sense of belonging, and coordinating job-related activities. The Fashion Coach will lead and develop teams, model exceptional customer service, and drive financial performance within their designated store area.
Responsibilities
- Provide supervision and development opportunities for hourly associates by hiring, training, and mentoring
- Assign duties, set clear expectations, and provide associate recognition
- Communicate expectations consistently and effectively, promoting a belonging mindset
- Recruit and develop qualified associates to meet staffing needs and achieve company growth potential
- Coordinate, complete, and oversee job-related activities and assignments
- Develop and maintain relationships with key stakeholders
- Support plans and initiatives to meet customer and business needs
- Identify and communicate goals and objectives
- Build accountability for and measure progress in achieving results
- Identify and address improvement opportunities
- Demonstrate adaptability and promote continuous learning
- Lead and develop teams effectively by teaching, training, and actively listening to associates
- Tour stores and provide feedback (Tour-to Teach)
- Communicate and collaborate with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction
- Introduce and lead company change efforts
- Provide clear expectations and guidance to implement business solutions
- Communicate business objectives to teams effectively
- Model and demonstrate exceptional customer service standards to store associates
- Follow and demonstrate the One Best Way (OBW) service model
- Manage and support customer service initiatives (for example, store of the community and community outreach programs)
- Ensure customer needs, complaints, and issues are successfully resolved
- Develop and implement action plans to correct deficiencies
- Provide process improvement leadership to ensure a high quality customer experience
- Ensure compliance with company policies and procedures
- Support company mission, values, and standards of ethics and integrity by implementing related action plans
- Utilize and support the Open Door Policy
- Provide direction and guidance on applying policies in executing business processes and practices
- Drive the financial performance and sales of the designated store area
- Review and evaluate P&L (Profit & Loss) statements
- Manage and assist in budgeting, forecasting and controlling expenses in designated business area to confirm they are indexed to sales
- Monitor and ensure effective merchandise presentation, seasonal transitions, inventory flow, and operational processes
- Develop and implement action plans to mitigate shrink and ensure sales and profit goals are achieved for business area
- Embrace differences in people, cultures, ideas, and experiences
- Create a workplace where associates feel seen, supported and connected through a culture of belonging
- Create opportunities for all associates to thrive and perform
- Help attract the best talent
- Work as a team and build strong and trusting relationships
- Communicate with impact, energy, and positivity to motivate and influence
- Strengthen the team by helping, developing and mentoring others
- Recognize others’ contributions and accomplishments
- Maintain and promote the highest standards of integrity, ethics and compliance
- Model the Walmart values to support and foster our culture
- Hold oneself and others accountable
- Support Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us
- Act in a selfless manner and be consistently humble, self-aware, honest, fair, and transparent
- Deliver results while putting the customer first
- Make decisions based on reliable information
- Balance short- and long-term priorities
- Consider how own work impacts the team’s ability to deliver on our purpose for all stakeholders
- Display curiosity and a desire to learn
- Take calculated risks
- Demonstrate courage and resilience
- Drive results
