About This Role
This role involves representing CHANEL and providing an inspiring, luxurious experience for clients, acting as a brand ambassador, and building lasting client relationships. The position is for individuals who are passionate about style and luxury fashion.
Responsibilities
- Deliver exceptional client service in line with CHANEL standards
- Build and nurture long-term relationships with clients through thoughtful outreach, personalized styling advice, and consistent after-sales support
- Achieve and exceed sales targets while upholding a client-centric approach and maintaining high standards of service excellence
- Maintain boutique image and visual merchandising by ensuring personal grooming and product displays reflect CHANEL's seasonal collections and guidelines
- Support boutique operations by following procedures for stock management, security, and after-sales processes
- Participate actively in team meetings, knowledge sharing, and training sessions to foster a collaborative and high-performance environment
- Demonstrate initiative by supporting team members, communicating transparently, and contributing to a positive team spirit
- For Senior Fashion Advisors: Mentor and guide junior team members, lead by example in client engagement and service, and contribute to team development and motivation
Requirements
- Bachelor’s degree in any field
- Minimum 2 years of experience in retail or service industries; experience in luxury fashion is a strong advantage (more years of experience are welcome to apply for a Senior role)
- Passionate about fashion and luxury with a keen sense of style
- Strong analytical and communication skills; able to build authentic relationships and convey brand passion
- Excellent customer service and selling skills, with a natural, personable approach
- Well-groomed, dynamic, and professional demeanor
Benefits
- Opportunity to work with one of the world's most iconic luxury brands
- Ongoing training and development
- Supportive team environment
- Competitive compensation and benefits package
Important Details
- Energised by: Collaborating with a dedicated team in a fast-paced retail environment; leading and delivering business and operational impacts by your expert and support to both staff and clients
About the Company
Chanel is focused on creating an inclusive culture that nurtures personal growth and collective progress. The company believes the uniqueness of each individual increases the diversity, complementarity, and effectiveness of its teams.
