Facility Officer

Description B. Scope of Work

The Facilities Officer shall be responsible for the complete facilities management and

engineering operations of the assigned Hanoi sites, including but not limited to:

• Operation, inspection, and maintenance of all Mechanical, Electrical, Plumbing, Fire
• Protection (MEPF) systems.
• Preventive and corrective maintenance planning.
• Vendor and contractor management.
• Facilities budgeting and cost control.
• CAPEX and OPEX planning and execution.
• Office fit-out, renovation, and workspace improvement projects.
• Workplace health, safety, and environmental compliance.
• Asset management and inventory control.
• Business continuity and emergency preparedness.
• Utility monitoring and energy optimization.
• Landlord coordination and lease-related facilities matters.
• Support for internal and external audits.
• Compliance with TELUS Digital Global Facilities Standards.

C. Key Responsibilities

• Facilities Operations
• Manage the daily operations of assigned office facilities to ensure uninterrupted
• business operations.
• Maintain a safe, clean, efficient, and professional workplace environment.
• Perform regular inspections of office spaces, common areas, IT/ Server/ UPS rooms,
• and building infrastructure.
• Respond promptly to facilities incidents, breakdowns, and emergency situations.
• Coordinate after-hours maintenance and emergency response when required.
• Engineering:
• Serve as the site’s Facilities Engineer responsible for:
• HVAC or Airconditioning systems
• Electrical distribution systems
• UPS systems
• Generator systems
• Lighting systems
• Plumbing and sanitary systems
• Fire Protection Systems
• Office infrastructure
• Preventive Maintenance
• Develop and manage preventive maintenance schedules.
• Ensure contractors perform maintenance according to agreed SLAs.
• Monitor equipment performance.
• Vendor & Contractor Management
• Managing vendors and service providers.
• Evaluate contractor performance
• Review quotations and technical proposals.
• Supervise contractor works to ensure compliance with TELUS standards.
• Verify quality of workmanship before project acceptance.
• Conduct contractor safety briefings.
• Facilities Projects: Lead and coordinate:
• Office renovations
• Workspace modifications
• Minor construction works
• Office expansions
• Rebranding projects
• Infrastructure upgrades
• Equipment replacement projects
• Office decommissioning activities
• Budget Management
• Assist in preparation of annual OPEX and CAPEX budgets.
• Monitor facilities expenditures.
• Identify cost-saving opportunities.
• Prepare business justifications for capital expenditures.
• Ensure projects remain within approved budgets.
• Workplace Safety & Compliance: Ensure compliance with:
• Vietnam Building Codes
• Fire Safety Regulations
• Occupational Health & Safety requirements
• TELUS Digital Safety Standards
• Space Management
• Support seating planning.
• Reporting & Administration: Prepare regular reports covering:
• Facilities KPIs
• Maintenance activities
• Incident reports
• Vendor performance
• Utility consumption
• CAPEX/OPEX updates
• Project status
• Risk assessments
• Asset inventory
• Compliance documentation
• Qualifications
• Bachelor’s Degree in Mechanical Engineering, Electrical Engineering, or a closely
• related Engineering discipline.
• Minimum 3–5 years of facilities management experience.
• Experience managing office buildings or BPO/IT corporate environments.
• Experience in office fit-out and construction projects.
• Experience managing MEPF systems.
• Experience working with contractors and landlords.

Work Conditions

• Successful candidate will be based in Hanoi, Vietnam.
• Responsible for two TELUS Digital office sites as Facilities Engineer, namely VTC
• Online Tower and Tower Sites.
• Regular site inspections and occasional after-hours support are required.
• May occasionally support regional Facilities initiatives across Southeast Asia as
• assigned.

About Company: TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Description

• Scope of Work

The Facilities Officer shall be responsible for the complete facilities management and

engineering operations of the assigned Hanoi sites, including but not limited to:

• Operation, inspection, and maintenance of all Mechanical, Electrical, Plumbing, Fire
• Protection (MEPF) systems.
• Preventive and corrective maintenance planning.
• Vendor and contractor management.
• Facilities budgeting and cost control.
• CAPEX and OPEX planning and execution.
• Office fit-out, renovation, and workspace improvement projects.
• Workplace health, safety, and environmental compliance.
• Asset management and inventory control.
• Business continuity and emergency preparedness.
• Utility monitoring and energy optimization.
• Landlord coordination and lease-related facilities matters.
• Support for internal and external audits.
• Compliance with TELUS Digital Global Facilities Standards.
• Key Responsibilities
• Facilities Operations
• Manage the daily operations of assigned office facilities to ensure uninterrupted
• business operations.
• Maintain a safe, clean, efficient, and professional workplace environment.
• Perform regular inspections of office spaces, common areas, IT/ Server/ UPS rooms,
• and building infrastructure.
• Respond promptly to facilities incidents, breakdowns, and emergency situations.
• Coordinate after-hours maintenance and emergency response when required.
• Engineering:
• Serve as the site’s Facilities Engineer responsible for:
• HVAC or Airconditioning systems
• Electrical distribution systems
• UPS systems
• Generator systems
• Lighting systems
• Plumbing and sanitary systems
• Fire Protection Systems
• Office infrastructure
• Preventive Maintenance
• Develop and manage preventive maintenance schedules.
• Ensure contractors perform maintenance according to agreed SLAs.
• Monitor equipment performance.
• Vendor & Contractor Management
• Managing vendors and service providers.
• Evaluate contractor performance
• Review quotations and technical proposals.
• Supervise contractor works to ensure compliance with TELUS standards.
• Verify quality of workmanship before project acceptance.
• Conduct contractor safety briefings.
• Facilities Projects: Lead and coordinate:
• Office renovations
• Workspace modifications
• Minor construction works
• Office expansions
• Rebranding projects
• Infrastructure upgrades
• Equipment replacement projects
• Office decommissioning activities
• Budget Management
• Assist in preparation of annual OPEX and CAPEX budgets.
• Monitor facilities expenditures.
• Identify cost-saving opportunities.
• Prepare business justifications for capital expenditures.
• Ensure projects remain within approved budgets.
• Workplace Safety & Compliance: Ensure compliance with:
• Vietnam Building Codes
• Fire Safety Regulations
• Occupational Health & Safety requirements
• TELUS Digital Safety Standards
• Space Management
• Support seating planning.
• Reporting & Administration: Prepare regular reports covering:
• Facilities KPIs
• Maintenance activities
• Incident reports
• Vendor performance
• Utility consumption
• CAPEX/OPEX updates
• Project status
• Risk assessments
• Asset inventory
• Compliance documentation
• Qualifications
• Bachelor’s Degree in Mechanical Engineering, Electrical Engineering, or a closely
• related Engineering discipline.
• Minimum 3–5 years of facilities management experience.
• Experience managing office buildings or BPO/IT corporate environments.
• Experience in office fit-out and construction projects.
• Experience managing MEPF systems.
• Experience working with contractors and landlords.

Work Conditions

• Successful candidate will be based in Hanoi, Vietnam.
• Responsible for two TELUS Digital office sites as Facilities Engineer, namely VTC
• Online Tower and Tower Sites.
• Regular site inspections and occasional after-hours support are required.
• May occasionally support regional Facilities initiatives across Southeast Asia as
• assigned.

About Company: TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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