Facility Management and Security Assistant

Duties

As a Facilities Management & Security Assistant you will:

• Review procedures, work provided by contractors, customer requirements, and work requests to assure they meet requirements and are complete, clear, and understandable.
• Review information provided by the Employee Resource Center (ERC), contractors, customers, FMSS staff, and from financial and workload reports to eliminate redundant requirements, clarify organizational and funding responsibilities, verify time frames, and explain FMSS processes to customers in other work areas.
• Collect information regarding timeliness, cost and quality of service delivery. Identifies products and services with excessive cycle times, low customer satisfaction rates, and costs exceeding projections and assists the assigned manager and/or specialist in preparing procedural changes and explaining them to other FMSS staff and to customers.
• Assist with performing tasks for various program areas such as project implantation, inventory controls, personal property management, motor vehicle program.
• Assist with implementation and administration of various security program components, which could include such functions as Identification Media, Access Control Systems, Alarm Monitoring Systems, CCTV systems; participates in official security reviews and assessments and report preparation; maintains database and documents used to track and monitor security information; assists with emergency preparedness activities; and serves as a first responder during incidents.
• Monitor and evaluates the effectiveness of products and services provided to customers from several IRS operating divisions located in assigned campus and/or posts-of-duty. Where contractors provide products and services, monitors contractor performance, timeliness and compliance with the contract. Prepares written reports, memoranda, and charts showing results and recommendations.
• Prepare time schedules for employee access to IRS space. Reviews ID Media inventories and maintains building access lists. Creates security items such as Physical Access Control cards, pocket commissions, parking passes, runs and verifies reports utilizing the automated ID Media and other security systems.

If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

Qualifications

You must meet the following requirements by the closing date of this announcement.

GS-5: You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-4 in the Federal service. Specialized experience for this position includes: Knowledge of programs and operations sufficient to resolve recurring problems in clerical procedures within the assigned organization; Experience assisting others in resolving customer requests for routine services; Skill in operating a variety of office automation equipment to enter data in various automated systems; Knowledge of grammar, spelling, punctuation and commonly used formats and terminology and the ability to meet and deal courteously and tactfully with customers. OR You may substitute education for specialized experience as follows: A Bachelor's degree or four (4) years of education above high school in any field of study from an accredited college or university.

GS-6: You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-5 in the Federal service. Specialized experience for this position includes: Experience resolving problems within the assigned organization; knowledge of physical security program concepts, practices, standards, policies, and procedures taking action, to assist in resolving customers request for routine services; Experience applying technical rules, guidelines, regulations and precedents applicable to the provision of facilities services; Skill in meeting and dealing effectively with others to accomplish work assignments, clarify requirements and verify completion; Experience drafting scopes for work orders, justifications, delivery and/or assembly requirements; Experience using knowledge of Personal Identity Verification-Homeland Security Presidential Directive-12 (PIV/HSPD-12) and physical security controls; skill in operating a variety of office automation equipment to enter data in various automated systems; Knowledge of grammar, spelling, punctuation and commonly used formats and terminology.

GS-7: You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-6 in the Federal service. Specialized experience for this position includes: Experience resolving technical problems within the assigned organization; knowledge of physical security program concepts, practices, standards, policies, and procedures taking action, to assist in resolving customers request for services; Experience applying technical rules, guidelines, regulations and precedents applicable to the provision of facilities services; Working knowledge of theories, techniques and methodologies to determine the effectiveness of program operations; Oral and written communications skills to acknowledge requests, clarify requirements, explain procedures and; skill in meeting and dealing effectively with others; Experience drafting scopes for work orders, justifications, delivery and/or assembly requirements; Experience with Personal Identity Verification-Homeland Security Presidential Directive-12 (PIV/HSPD-12) and physical security controls; Experience working with office automation to enter data in various automated systems, such as, electronic access, control systems and HR Connect updates for employee clearances, and reassignments; Knowledge of grammar, spelling, punctuation and commonly used formats and terminology.

For Grades 5: You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.

The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis.

To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

In addition to the above requirements, you must meet the following, if applicable:

You must have been at the next lower grade level of the grade you are applying to for 52 weeks (time-in-grade requirement).