Facilities Solutions Manager

Objective: The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This position provides field support - including training, guidance with starting new clients, inspections of contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and contractors. Additional responsibilities include contracts, procuring supplies for clients, selling/coordinating additional maintenance services to clients, and ensuring high client satisfaction.

Essential Functions:

• Manage all aspects of assigned client relationships, including client retention, expansion and diversification of City Wide services, and consumable supply products
• Formulate and manage an effective service strategy and schedule tailored to each client
• Negotiate and enter into agreements with clients for additional services - determine pricing, staffing, and logistics
• Manage all contractor relationships - including interview and hire, negotiate pricing and other contract terms, verify contractor compliance, and remove/replace contractors as necessary
• Ensure a standard of excellence in quality and client satisfaction, though detailed quality control inspections of client sites and consistent follow through with all promises to clients
• Supervise and direct ight Managers; ensure the client's scope is executed and all services are performed correctly.
• Ensure adequate staffing needs to services clients
• Promote the sale of, procure, and monitor supplies for clients
• Effectively communicate all client issues with contractors, Night Managers, and Director of Operations; promptly address any client issues or problems that arise
• Use CRM to perform client inspections, add extra charges, Night Manager routing, etc
• Update and keep current all Building Information Sheets and Exhibit A forms. Where applicable, ensure MSDS sheets for each client serviced are complete, accurate, and that all items are properly labeled
• Notify Sales Executives of potential accounts in your territory, especially new construction
• Discuss service quality surveys with your clients and encourage them to take the time to respond when they are received
• Communicate client survey responses to the Director of Operations, Night Managers, and contractors
• Develop and implement a plan with the Director of Operations and the Night Manager to resolved any client complaints or deficiencies in service and actively monitor compliance
• Assist accounting department in collecting clients' past due invoices and manage payment invoices for contractors
• Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.

Requirements

• 3-5 plus years of sales and management experience in building maintenance, facility management, or equivalent experience is highly preferred
• High School diploma is required, bachelor's degree highly desirable
• Highly detail oriented and excellent follow-through on commitments
• Positive and out-going personality; great relationship building skills
• Excellent verbal and strong written communication skills a must
• Proficient at Microsoft Office and knowledge of CRM database
• Spanish-speaking skills not mandatory but beneficial
• Must have reliable transportation

If you possess these skills/experience and are interested in joining a team that is committed to excellence with significant opportunities for growth, we welcome your application and resume.

Benefits Base salary starting at $75,000/year + commissions + quarterly bonus eligibility

Auto reimbursement

After 90 days: Medical, dental, vision benefits

Vacation pay accrued per pay period

Sick-time accrual availability