Facilities Operations Director

About This Role

Directing the work of a management team and front-line associates, this role involves making and influencing employment decisions, including hiring, promotions, development, and performance management. The director ensures individual and team performance meets objectives and client expectations, providing overall direction and managing performance for all Facility and Maintenance Supervisors and front-line employees.

Responsibilities

• Ensure employee development, engagement, and compliance with human resource-related policies and standards, including conducting applicable rounding
• Plan and lead daily team briefings
• Act as the direct point of contact for all Aramark and sub-contracted lines of services on behalf of the client
• Oversee all work done on behalf of the client to ensure quality control and hospitality-focused delivery of all services
• Plan, improve, and maintain owned and leased facilities and equipment
• Provide strategic leadership and vision for departments
• Direct, manage, and coordinate with the functional authority for planning, organization, control, and integration to ensure completion of projects
• Oversee all site utility systems to include electrical, HVAC, plumbing, water treatment, energy management, fire safety, life safety, and grounds
• Be responsible for the state of readiness to comply with Life Safety preparedness, OSHA, Air/Water preparation compliance, emergency response, and document requirements
• Ensure the client is following all local, state, and federal codes and regulations
• Provide 24/7 response to building-related emergencies
• Develop and execute maintenance solutions to meet customer needs
• Execute facilities maintenance/upkeep following predefined specifications
• Identify client needs and communicate operational progress
• Ensure compliance with client contract and client’s property lease terms
• Directly interface with Client, C-Suite Executives, and Client Stakeholders
• Adapt to the client’s culture
• Deliver client and company financial targets
• Adopt all Aramark and client processes/systems, understand performance metrics, data, orders, and inventory trends
• Educate teams on key levers to improve margins

Requirements

• Bachelor’s Degree or equivalent experience managing Facilities Operations in Corporate Office Settings
• 10 years of management experience
• 10 years of experience in facilities management, engineering, or management of business/operations
• Ability to read, understand, and apply property lease terms as well as client contracts
• Experience in leveraging modern technology and data to drive business decisions, such as IWMS/CMMS, IoT technology, digital twins, and robotics