Facilities Manager

About This Role

This role is responsible for managing the delivery of effective and compliant facilities management services across a large group of buildings. It involves overseeing both hard and soft services through in-house staff, suppliers, and consultants. The position focuses on ensuring operational excellence and compliance within the real estate portfolio.

Responsibilities

• Prepare, monitor, and reconcile service charge budgets
• Check and approve expenditure against service charge budgets
• Provide best-in-class customer service to internal and external customer base
• Maintain regular and effective communication with clients and tenants
• Manage site-based staff, ensuring all people-related policies and procedures are followed
• Maintain regular and effective communication with internal colleagues in Property Management, support functions, and the wider Real Estate business
• Monitor works conducted/service provided by suppliers
• Audit and inspect supplier delivery
• Measure and report supplier performance against agreed SLAs
• Manage suppliers to ensure effective, safe, and compliant delivery of all M&E related services, including: life safety systems, vertical transportation equipment, and public health systems
• Work effectively with a range of specialist consultants to deliver agreed outcomes
• Procure goods and services, following procedures and policies
• Develop, agree, and manage capital replacement programs
• Prepare management reports for a variety of stakeholders and attend/chair management meetings as required
• Undertake regular building inspections, complete reports, and initiate/progress any required works
• Ensure compliance with all current statutory legislation in respect of health and safety and the environment
• Manage local environmental activities in order to meet statutory obligations and achieve/retain industry standards, e.g., ISO14001, working with the sustainability team
• Ensure compliance with all internal procedures and policies, e.g., Procurement, Finance, Compliance, HR
• Ensure security and emergency procedures are robust and adhered to at all times, taking an active role in the event of emergency situations

Requirements

• Degree or equivalent
• Membership or Associate Membership of IWFM or RICS
• National General Certificate in Occupational Safety and Health - accredited by NEBOSH or prepared to gain this qualification within 12 months
• Previous experience in a similar role
• Understanding of commercial leases and the landlord and tenant relationship
• Good understanding of service charge budgets and accounting principles