About This Role
Managing the efficient operation and safety of Excelsior University's Albany campus is the core of this role. The Facilities Manager serves as the on-site point of contact, overseeing vendor services, space readiness, and compliance with safety standards. This position also supervises a small on-site team and coordinates with a property management company to maintain a professional and welcoming environment for staff and visitors. Additionally, the site manager will serve as a point of contact for other Excelsior University sites as they are established throughout the United States.
Responsibilities
- Act as the primary on-site contact for all campus operations, ensuring a safe, functional, and welcoming environment
- Monitor and manage services provided by the property management company, including janitorial, landscaping, snow removal, and building maintenance
- Respond to urgent site issues and coordinate emergency repairs with external vendors and management
- Oversee main reception function for the institution, which includes walk-in visitors, visitor and staff badge distribution, and main phone reception services
- Oversee mailroom operations for the institution
- Serve as a point of contact and subject matter expert for other Excelsior University sites who do not have full-time site managers
- Coordinate space setup and vendor services for occasional on-site events and meetings
- Ensure preventive maintenance schedules are followed by the property management team within budget guidelines
- Maintain emergency preparedness plans (fire evacuation, disaster response) and serve as the site emergency coordinator
- Promote good housekeeping and compliance with health, safety, and accessibility standards
- Act as liaison for vendor relationships; review service reports and approve work orders in collaboration with property management
- Assist with RFPs, bid reviews, and contract documentation as needed
- Supervise the receptionists, mailroom, and one facilities team member, providing scheduling, guidance, and performance feedback
- Foster a positive and professional on-site experience for staff and visitors
- Serve as site backup coordinator for on-site security concerns
- Attend professional development opportunities as required
- Perform additional responsibilities as assigned to support site operations
Requirements
- Associate's or Bachelor's degree in Facilities Management, Business Administration, or a related field preferred
- 3+ years of experience in facilities or site management, preferably in higher education or corporate environments
- Experience supervising staff and managing vendor relationships
- Strong organizational and problem-solving skills
