About This Role
This Facilities Coordinator role involves working with customers, service providers, and employees to deliver integrated facility solutions with excellent customer service. The coordinator will quickly and completely address facilities issues and help clients achieve their maintenance objectives related to process, control, cost, information, communications, and quality.
Responsibilities
- Drive the operational processes for work order management and service partner follow-up
- Coordinate maintenance repair work orders: timely and complete dispatch, scheduling, follow-up, quote preparation, problem resolution, and post-service activities
- Review and prioritize open work orders for follow-up and attention based on age, status, or other factors; perform appropriate follow-up until work order is closed
- Work with Managers or Trade Specialists on resolution of problems
- Communicate with various departments (System department, Billing, and others) to convey customer requirements and to resolve any challenges, issues, or new opportunities
- Work with client and service provider personnel to maintain and troubleshoot system access and usability
- Provide required reporting, data, and dispatch updates for assigned client(s)
- Conduct periodic weekly calls to discuss any updates, checkups, and basic information sharing
- Inform Service Manager of work progress, customer relations, field personnel relations, material administration, and other matters affecting service operations
- Support Digital & Technology development by providing user acceptance testing for system releases
- Support successful operations consistent with ABM policies, programs, procedures, systems, and guidelines
- Monitor and control operatives to ensure completion of tasks to a high standard
- Complete paperwork
- Communicate with Line Manager
- Train staff and upkeep records
- Ensure time and attendance are monitored and completed for payroll each month
- Prioritize calls based on severity and availability of appropriate service tech
Requirements
- Knowledge of customer service principles and practices
- Proficiency with Google suite and Google products
- Validated professional verbal and written communication skills
- Familiar and comfortable making outbound calls
- Good communication skills both verbal and written
- Smart clean appearance
- Ability to work as part of a team as well as working alone
- Proactive/can-do attitude to work
- Punctual, trustworthy, and have a good eye for detail
Benefits
- Comprehensive benefits package
About the Company
ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, its over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world.
