About This Role
This facilitator role guides engaging learning experiences in classroom, team, and online environments, supporting participant development and Spectrum's commitment to excellence. You will empower learners and contribute to Spectrum's ongoing success.
Responsibilities
- Facilitate learning sessions to enhance participant skill sets in classroom, team meetings, and online debriefs
- Manage class environments by tracking attendance, addressing behavior issues, and documenting performance strengths and areas for growth
- Complete administrative tasks including class and lab preparation, schedule management, and maintenance of participant records such as test scores and evaluations
- Execute all Learning Management System requirements before and after training, including evaluations
- Follow structured facilitator guides to lead activities, discussions, and debriefs that drive engagement and knowledge retention
- Provide constructive feedback to learners to support knowledge transfer and behavioral improvement
- Pursue ongoing development in facilitation, learner engagement, and classroom management
- Observe training end-users to understand how instruction impacts business outcomes
- Coach learners on role-specific skills, processes, or systems as needed
- Support additional training initiatives or duties as assigned
Requirements
- Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future
- Associate
- 1+ year(s) of training delivery experience in formal or informal settings
- 3+ years of experience in the related functional area or business unit
- Ability to read, write, speak, and understand English
- Strong critical thinking and analytical skills
- Effective prioritization and organizational abilities
- Clear and direct oral and written communication
- Ability to interact professionally across all levels of management and staff
- Capacity to engage with the public in a professional manner
- Proficiency in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook
- Familiarity with various learning approaches
- Confident presenting and training groups online and in person
About the Company
Charter Communications provides communication and entertainment products for residential and business customers through the Spectrum brand, including Spectrum Internet, TV, Mobile, and Voice. They also provide local news, programming, and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. The company keeps customers connected to what matters most in 41 states across the U.S.
