About the role
This role is a contract assignment at Palo Alto Networks. Contractors will not be employed by Palo Alto Networks but through our preferred payroll provider, Magnit.
Role Description The Extended Expertise Consultant can make the biggest impact with our customers on how they view our product and to gain their confidence in our technical leadership and solutions in general. This is a senior, extremely technical, hands-on, customer-facing role that has an immediate and directly measurable impact on our product with customers and partners. The ideal candidate for this position will thrive at taking extremely complex, brittle customer environments and revolutionizing them using our product – all while navigating the nuances and complexities of customer requirements and needs.The EEC is the face of Palo Alto Networks whether on-site or interacting with customers by email/telephone.
Location - Remote, Central time preferred
Your Impact
- Conduct deployment readiness assessment and planning.
- Perform deployments of Palo Alto Networks SASE products, including Prisma Access and CloudGenix SD-WAN, as coordinated through the Professional Services Project Management Organization.
- Hosting preinstall meetings/conference calls for design and planning the assigned projects with our customers.
- Lead the customer through the engagement process from planning, configuration, deployment, and verification.
- Submitting post-install documentation as required and providing closure concerning any remaining action items.
- Perform troubleshooting as required in coordination with the customer and Palo Alto Networks Technical Assistant Center team.
- Able and willing to travel up to 50% of the time.
- Perform after-hours on-call support (as scheduled).
- Take every opportunity to maintain proficiency and increase the level of knowledge on Palo Alto Networks SASE products, software, and services.
- Make key product and solution recommendations around ease of use and represent customer needs.
- Ensure customers maintain their SASE products with consideration of best practices.
Your Experience
- Application Delivery expertise – L7 SLB / Global SLB / Traditional Link LB.
- Application Performance Monitoring expertise – Response time metrics, Application identification.
- Packet capture analysis / fault isolation and remediation.
- In-depth knowledge and deployment experience of SD-WAN and Remote Access technologies.
- Network Security expertise (IPS/IDS, ZBFW, NGFW).
- In-depth IP Routing protocol expertise (BGP, OSPF, EIGRP).
- Implementation of Legacy WAN solutions (MPLS, Leased Line, Frame Relay, Satellite, Internet VPN, ECMP, DMVPN).
- Global-scale network design.
- Demonstrable Virtualization experience (VMware/Microsoft/Citrix/Linux KVM).
- Desire to learn on your feet and thrive on the bleeding edge of networking.
Key Competencies
- Strong technical expertise in networking and cybersecurity solutions.
- Excellent communication and customer-facing skills.
- Ability to manage complex environments and deliver impactful solutions.
- Proficiency in troubleshooting and problem-solving.
- Willingness to travel and provide after-hours support.
Education
- Relevant certifications or degrees in networking, cybersecurity, or related fields preferred.
Compensation The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer, this is the pay range that Magnit reasonably expects to pay for this position: $147k/year - $167k/year. Please note that the compensation information in this posting reflects the hourly wage only and does not include benefits. Magnit offers Medical, Dental, Vision and 401K. Magnit is not able to provide assistance to candidates requiring sponsorship or a visa for this position.
Information About Palo Alto Networks At Palo Alto Networks®, everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish — but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
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