About the role
Roles and Responsibilities: Supports the transformation of tasks into intuitive, accessible and easy-to-use designs through the entire experience lifecycle, from the first-time user to the expert. Identifies and discovers customer and business needs through contextual inquiries, and generative and quantitative research, and identifies solutions to meet those needs. Makes decisions of significant customer impact from a wide array of possibilities, not limited to the Banking Industry. Executes visual, information, interaction, and service design elements of the initiative that meet business and customer needs and delight customers. Gauges the usability of new and existing products, and makes constructive suggestions for change.
Must Have Technical Skills:
- Experience working with the Figma suite of design tools (or similar digital prototyping tools)
- Proficient in all stages of prototyping design (low, medium, high fidelity)
- Ability to gather requirements from users and business stakeholders
- Experience working with a design system
- Understanding of accessibility fundamentals
- Ability to validate designs through user testing
- Experience providing actionable feedback to developers, preferably in an agile environment
Experience with conducting user interviews, research, and analysis to understand user needs. Understanding of frontend development fundamentals.
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