About This Role
Leading early-stage and zero-to-one initiatives is the core of this Experience Design role, working from a blank canvas to translate complex customer and business challenges into elegant solutions. You will think beyond current-state experiences, leveraging customer insights, research, data, and emerging technologies to envision future-state solutions that strengthen customer engagement. You will also remain hands-on throughout the design process, leading discovery, shaping concepts, creating prototypes, refining experiences with Technology and Product partners, and helping guide solutions into production.
Responsibilities
- Collaborate with cross-functional partners, including Product, Research, Content, and Technology, to define product strategy aligned to customer needs, business goals, and long-term opportunities
- Lead and facilitate stakeholder discussions to build alignment, drive decision-making, and move initiatives forward in fast-paced and evolving environments
- Lead discovery efforts to uncover customer needs, identify opportunity areas, and translate findings into actionable solutions and strategic recommendations
- Get hands-on designing end-to-end experiences, leveraging research, customer insights, data, and design thinking best practices to inform your work
- Participate in research activities, including user interviews, surveys, focus groups, usability studies, and other customer-learning initiatives
- Lead design activities and creation of UX artifacts for web, mobile, and omnichannel experiences, including journey maps, conceptual models, user flows, wireframes, and high-fidelity prototypes, in close partnership with content designers and UX researchers
- Partner closely with Product and Technology teams throughout the delivery process to refine solutions, evaluate feasibility, and help ensure successful implementation into production
- Explore and apply emerging tools, including AI-powered solutions such as Claude and other design-enablement technologies, to support ideation, concept development, prototyping, and workflow efficiency
- Develop and sustain effective cooperative working relationships with peers, managers, and stakeholders across the organization
- Create compelling presentations and executive-ready narratives that communicate progress, key insights, customer needs, design recommendations, and strategic direction for leadership reviews and stakeholder decision-making, often within tight timelines and fast-moving project cycles
Requirements
- Bachelor's Degree (or higher)
- 8+ years of professional experience designing and delivering customer-facing products and experiences for web and mobile applications
- Experience leading complex initiatives and influencing cross-functional stakeholders in fast-paced environments
- Track record of driving work from early-stage discovery and concept development through delivery and production readiness
