About the role
Duration: 6 months contract (Extendable / Convertible)
Location: Kallang Sector
Key responsibilities
- Manage end-to-end customer communications and provide timely status updates until refunds are successfully completed
- Coordinate with third-party service providers to validate wallet balances, extract refund-related data, and support automated refund processing and reconciliation activities
- Coordinate with Accounts Payable (AP) on manual refund submissions and payment status tracking
- Monitor and track refund requests through the entire refund lifecycle, from submission to completion with supporting documentation
- Prepare and process weekly refund batches
- Generate regular operational reports and status updates on pending, failed or incomplete refunds
- Drive closure of the refund programme by proactively following up on outstanding cases and minimising unresolved wallet balances
- Support ad hoc business, operational and administrative activities as required
About you
- Diploma in Business Administration, Operations Management, or a related discipline
- Strong attention to detail and accuracy when handling data
- Excellent organizational and multitasking skills, with the ability to manage multiple stakeholders simultaneously
- Good interpersonal and communication skills with the ability to work effectively at all levels
- Proactive, responsible, and a strong team player with a positive work attitude
- Strong proficiency in Microsoft Excel, including Pivot Tables, VLOOKUP/XLOOKUP, Data validation and filtering
- Effective verbal and written communication skills
- Ability to work independently and meet tight operational timelines
- Proficient in Microsoft Office applications (Excel, Word, PowerPoint, Outlook)
- Relevant operational or customer service experience is advantageous; entry level with strong administrative skills may be considered
We regret to inform that only shortlisted candidates will be notified.
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PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg. R21103145 (Ng Shao Ze)
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