About the role
JOB SUMMARY:
Responsible for managing the Distributions Service Delivery Operations function. This role involves operational oversight, compliance, and process management. The candidate will drive initiatives to enhance distributions service and delivery quality, ensure regulatory compliance, and contribute to business efficiency.
Key Responsibilities:
Scrutiny of Agent Appointment documents
Appointment of Agents -Setup on system
Processing of Service Change Requests from Agents
Generation of MIS as required
Adherence to compliance and regulatory requirements of IRDAI
Key competencies/skills required
Strong analytical and problem-solving skills
Excellent communication and stakeholder engagement
Team Player, Collaborative and growth-mindset
Measures of Success
Meeting the business SLA targets and operational KPIs
Successfully meeting theKIPs and timelines
Managing high performing team with effective performance monitoring and risk controls.
Adherence to the internal/external guidelines /regulations with high compliance/audit scores
Enhance process efficiency and Positive stakeholder feedback with great collaboration with minimum escalations
Key Relationships (Internal)
Distribution Team
MIR/ Reporting Team
Compliance Legal Team
Human Resources (HR)
Finance Team
Operations Team
IT/ Digital Team
Internal Audit Team
Key Relationships (External)
Agents / Sellers
Vendors
Educational Background:
- Graduate/Postgraduate in Operations Management, Business Administration, or related field.
Experience:
2-3 years of prior experience in a team and process management role within a large, complex organization
Proven track record of leading projects and digital transformation initiatives.
Demonstrated success in managing high volume operations processes.
Strong background in process automation and system management, with a focus on leveraging AI / Smart Tools.
Experience in stakeholder management, compliances, internal external audits
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