Directing clinical healthcare operations at an executive level is the core of this job, ensuring efficiency, regulatory readiness, and service delivery across various healthcare and behavioral health programs. The role involves overseeing operational leadership teams, supporting compliance, and improving documentation and billing processes. This position suits a leader capable of identifying operational risks, implementing improvements, and supporting organizational growth while maintaining high standards of professionalism and patient-centered support.
Responsibilities
Provide executive-level operational oversight across assigned healthcare and behavioral health programs and service lines
Monitor day-to-day operational workflows, staffing coverage, scheduling coordination, and service delivery performance
Supervise operational leaders, managers, coordinators, supervisors, and administrative personnel across assigned entities
Coordinate operational communication between executive leadership, program leadership, compliance teams, billing departments, credentialing personnel, HR, finance, IT, and administrative support teams
Monitor operational performance indicators including productivity, staffing efficiency, patient access, utilization, census, workflow performance, and service delivery standards
Support recruitment activities, onboarding coordination, workforce accountability, leadership development, and staff performance improvement initiatives
Monitor documentation accountability, compliance readiness, credentialing coordination, authorization tracking, and operational controls affecting healthcare and behavioral health services
Support organizational readiness for audits, inspections, accreditation reviews, payer evaluations, licensing reviews, and regulatory compliance activities
Coordinate with billing and administrative teams regarding operational barriers affecting reimbursement, billing readiness, documentation completion, and revenue cycle performance
Monitor intake coordination, referrals, scheduling workflows, follow-up procedures, continuity of care processes, and patient access operations
Implement process improvements, workflow standardization efforts, operational controls, and accountability measures to strengthen organizational performance
Support operational planning, program development, expansion initiatives, restructuring efforts, and stabilization activities across assigned programs and service lines
Monitor operational risks involving staffing, compliance, patient care operations, documentation standards, billing readiness, financial controls, and service delivery performance
Escalate urgent operational, compliance, staffing, financial, safety, or patient care concerns to executive leadership as appropriate
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Support continuity planning, emergency response coordination, crisis management activities, and operational recovery efforts during urgent or high-risk situations
Maintain professionalism, confidentiality, accountability, and alignment with organizational policies, operational standards, and executive leadership directives
Respond to urgent operational issues, staffing shortages, workflow disruptions, patient care concerns, or service delivery challenges as they arise
Support emergency operational coverage needs during staffing emergencies, call-outs, program disruptions, or high-risk operational situations
Participate in urgent meetings, inspections, investigations, audits, corrective action discussions, or executive leadership consultations as required
Assist with crisis response coordination, continuity planning, operational recovery efforts, and emergency preparedness activities across assigned healthcare and behavioral health programs
Support organizational restructuring efforts, workflow stabilization initiatives, program transitions, or newly assigned operational projects as directed by executive leadership
Investigate and assist in resolving operational complaints, escalated staff concerns, patient access issues, service interruptions, or workflow failures impacting program performance
Provide operational leadership support during accreditation reviews, payer evaluations, site visits, emergency inspections, or regulatory inquiries
Coordinate with internal departments and external partners regarding unforeseen operational priorities, organizational risks, or urgent business matters
Perform additional operational, administrative, leadership, compliance, reporting, or organizational duties as assigned by executive leadership to support business continuity and organizational objectives
Requirements
Master’s degree required in Healthcare Administration, Business Administration, Public Health, Behavioral Health Administration, Nursing Administration, Social Work, Counseling, Psychology, Human Services Administration, or a closely related field
Minimum of five (5) years of progressive experience in healthcare operations, behavioral health operations, clinical administration, or a related regulated healthcare environment strongly preferred
Minimum of three (3) years of supervisory, management, or operational leadership experience strongly preferred
Strong knowledge of healthcare operations, compliance readiness, staffing coordination, documentation accountability, billing workflows, and operational performance management
Experience with outpatient healthcare, behavioral health, integrated care programs, regulatory audits, accreditation standards, or multi-site operations preferred
Valid driver’s license required with the ability to travel regularly between assigned operational locations as necessary
Ability to travel regularly between healthcare program sites, outpatient clinics, administrative offices, partner organizations, meetings, inspections, and other assigned operational locations as required
Ability to manage multiple priorities, urgent operational matters, staffing concerns, compliance deadlines, and service delivery issues within a fast-paced healthcare environment
Ability to review operational reports, documentation records, compliance materials, staffing schedules, billing-related information, audits, and workflow data for extended periods of time
Ability to communicate effectively with executive leadership, staff, patients, families, vendors, regulators, payers, and external partners in both routine and high-pressure situations
Ability to maintain professionalism, sound judgment, confidentiality, and operational leadership during stressful, sensitive, or urgent situations
Ability to work occasional evening, weekend, holiday, or emergency operational hours based on organizational and program needs
Ability to move throughout healthcare facilities, administrative offices, program sites, and operational environments as necessary to support oversight responsibilities
Ability to operate standard office equipment, computers, communication systems, and electronic healthcare or operational management systems required for assigned responsibilities
Strong leadership, operational management, and executive-level decision-making abilities within healthcare and behavioral health environments
Strong understanding of healthcare operations, compliance readiness, documentation accountability, and service delivery standards
Ability to manage multiple programs, operational priorities, and urgent situations while maintaining organizational efficiency and accountability
Strong organizational, problem-solving, and workflow management skills with the ability to implement process improvements and operational controls
Strong verbal and written communication skills with the ability to collaborate effectively with executive leadership, clinical teams, administrative staff, regulators, and external partners
Ability to maintain professionalism, confidentiality, discretion, and sound judgment when handling sensitive operational, staffing, compliance, or patient-related matters
Benefits
This position is eligible for standard W-2 employee benefits, including but not limited to those outlined in the Company’s official benefits package. Eligibility and participation are subject to the terms and conditions of the applicable plans. Full details are provided in the current benefits package documentation.
Important Details
Schedule: full-time Monday through Friday, 8:00 AM to 5:00 PM, totaling 40 hours per week; scheduling needs may vary based on operational demands including staffing shortages, audits, inspections, compliance matters, patient care concerns, service delivery issues, program deadlines, workflow disruptions, regulatory requirements, emergency operational matters, and other urgent healthcare or behavioral health operational priorities. Position may require occasional evening, weekend, holiday, or emergency availability.
Anticipated travel: 50% of the time, using a company vehicle
About the Company
Enterprise Management Solutions, LLC (EMS) is a full-spectrum consulting and management firm specializing in back-office operations, financial infrastructure, and executive oversight for health and human services organizations. The company provides strategic support to affiliated companies through contractual partnerships, optimizing operations and maintaining compliance across multiple industries including behavioral health, primary care, real estate, supportive housing, and food service. Its goal is to relieve mission-driven companies of administrative burden by overseeing financial and operational systems that allow leadership teams to focus on quality care and innovation.
