About This Role
The Executive Director leads the community, overseeing all day-to-day operations and ensuring residents receive exceptional care and service. This role serves as a liaison with staff, residents, families, vendors, providers, and the State, requiring effective communication, patience, and quick problem resolution. The Executive Director is responsible for coordinating all aspects of the community to deliver the best possible experience to residents.
Responsibilities
- Oversee the daily operations of all community departments, working closely with department heads to ensure resident, family, and associate satisfaction
- Lead and manage community department heads and fill in for open department head positions whenever needed
- Empower and support the leadership team with recruitment and retention efforts, onboarding and orientation of new associates, ensure adequate staffing, and performance management in all areas of the community
- Continuously motivate associates throughout the community to perform at a high level
- Work collaboratively with stakeholders throughout the company, including the Regional Director of Operations and members of the regional support team, on total quality management
- Meet personally with community residents and families to discuss and/or resolve customer concerns, comments, and preferences
- Maintain and ensure ongoing compliance with all state, local, and federal regulations
- Prepare budgets and manage revenue, net operating income, and other key performance indicators
- Provide reports on occupancy, community financial performance, and other key indicators
- Act as a sales leader in the community, reviewing sales strategies with the marketing team, providing community tours, and building rapport with current and prospective residents daily
- Maintain the property to the highest standards, including ensuring apartments are move-in ready by addressing issues head on
- Work within and ensure Department Head leaders are using various systems and software including (but not limited to) property management software, payroll software, talent management systems, and associate scheduling software
- Assist with all other duties as assigned by the Regional Director of Operations
- Lend a helping hand to co-workers, direct reports, and supervisors, whether in their specific department or another unrelated to their day-to-day responsibilities
- Keep the best interests of the residents and other associates in mind, and be an active participant in accomplishing team, community, and company goals
- Lead by example, demonstrate integrity and character, lead innovation and change, while inspiring and developing associates throughout the organization
Requirements
- Bachelor’s Degree in General Business, Management, Health Administration, or other related field
