Executive Director

About This Role

This Executive Director role is for an experienced leader in assisted living or senior living who can lead people, improve operations, and drive results. The position involves taking ownership of challenges, holding teams accountable, and building a culture where residents, families, and associates feel valued within the community.

Responsibilities

• Provide overall leadership and operational oversight for the community
• Establish clear expectations and accountability across all departments
• Lead, coach, mentor, and develop department directors and associates
• Evaluate operational performance and implement improvements
• Ensure departments work collaboratively to deliver exceptional resident experiences
• Maintain a visible, approachable leadership presence throughout the community
• Address operational challenges proactively and follow through on solutions
• Foster a culture of professionalism, teamwork, and continuous improvement
• Oversee community financial performance, budgets, labor management, and operating expenses
• Monitor revenue, expenses, and net operating income (NOI)
• Identify opportunities to improve financial and operational results
• Partner with the sales team to support occupancy growth and move-in goals
• Participate in community outreach, referral development, and relationship-building initiatives
• Support sales conversion through exceptional resident experiences and operational readiness
• Develop action plans to improve community performance
• Take ownership of measurable operational and financial outcomes
• Ensure residents receive compassionate, individualized care and high-quality services
• Maintain strong relationships with residents and families
• Address resident and family concerns promptly and professionally
• Partner with clinical and department leaders to support resident safety and well-being
• Monitor resident satisfaction and identify opportunities to enhance the community experience
• Maintain compliance with applicable Tennessee regulations and company policies
• Support regulatory inspections, quality assurance, and corrective-action initiatives
• Recruit, develop, and retain strong department leaders
• Set performance expectations and maintain consistent accountability
• Provide coaching, feedback, and professional development opportunities
• Address performance and staffing concerns directly and constructively
• Promote associate engagement, teamwork, and retention
• Create an environment where associates feel respected, supported, and empowered