Executive Director

About This Role

Driving and leading the sales culture while motivating the team and driving results is the core of this leadership role. The Executive Director provides leadership and direction for overall community operations to ensure delivery of quality care and resident-centered services in accordance with all laws, regulations, and Century Park standards. This role implements policies for and provides oversight of Century Park’s hospitality focus, service delivery goals, and financial objectives, managing the budget to meet community needs and company goals. The position reports to the Regional Director of Operations.

Responsibilities

• Ensure staff performs all duties with hospitality focus, meeting and exceeding resident requests and needs
• Achieve operating margin and cash flow goals including budgeted revenue and expense goals
• Serve as Sales Manager leading sales team to achieve marketing and occupancy goals
• Interview, hire, train, evaluate, supervise, support, counsel and develop management team
• Ensure managers interview, hire, train, evaluate, supervise, support, counsel and develop staff appropriately
• Actively participate in and encourage staff retention programs, including timely evaluations and GEM program
• Plan, develop, organize, implement, evaluate, benchmark, and direct staff to ensure high quality resident care and services are delivered
• Ensure community is compliant with all Federal, State, local, requirements
• Serve as effective representative for Century Park in the surrounding community
• Ensure census goals are met
• Prepare and operate within annual budget
• Effectively supervise department directors
• Exhibit excellent customer service and a positive attitude
• Assist in the evacuation of residents
• Demonstrate effective people skills with staff, residents, families, vendors, and community
• Read and interpret financial records and reports
• Possess the ability to make independent decisions when circumstances warrant such action
• Be knowledgeable of administration practices and procedures as well as the laws, regulations, and guidelines governing the senior services industry
• Have the ability to implement and interpret the programs, goals, objectives, policies, and procedures of the administration department
• Perform proficiently in all competency areas including but not limited to: daily leadership responsibilities, supervisory responsibilities, financial responsibilities, regulatory compliance, resident rights, and safety and sanitation
• Maintain confidentiality of all proprietary and/or confidential information
• Understand and follow company policies including harassment and compliance procedures