About the role
Job Title - Executive - Customer Service - Rail & Inland Terminals
Job Location - DP World Multimodal Logistics Private Limited, Opp. Nirma Factory, Near Jakhwada Railway Station, Village Sachana, Tal. Viramgam, District Ahmedabad - 382150
Department - Customer Service
Key responsibilities
- Sharing Railing details with the customers regarding their Export / Import Shipments.
- Updating customers twice a day regarding train running/port arrival status.
- Sending Buffer shifting updates to the customers on daily basis.
- Updating customers about the vehicles hold at the factory on daily basis. The idea is to ensure the fast turnaround of the vehicles.
- Reports pertaining to Exports as and when required by the Sales team as per their specific requirements.
- Arranging PDA receipts to the customers, which is required by them for smooth and timely handover of the TR to the shipping line and for Bill of lading release.
- Arranging VDS letters from the all the customers, and further submission of the same to finance department for their records.
- Assistance to Sales team by sending emails regarding Terminal and Rail tariff to customers.
- Arranging KYC and GST details from all the new customers introduced by Sales.
- Sending Notice to trade as & when required.
- Sending heads-up emails to the customers regarding their outstanding and further following up over call on daily basis.
- Balance confirmation details are being sent to the customers which helps in reconciliation their accounts with us for smooth clearance of the payments.
- Emails regarding confirmation of pre-deposit accounts.
- Replying day to day queries of the customers to ensure customer
- Internal communication regarding weekly collection target plan submitted by the Sales Team and further sharing the collection details v/s target collection details to Finance team.
- Sending original Delivery orders received from the customers for their Imports shipment to relevant colleagues.
- Sending in-transit details to customers for their shipments.
- Sharing arrival details with the customers/Shipping Lines as soon as the units reaches our terminal for fast clearance of the cargo.
Qualifications & competencies
- Good Communication skills in English language both oral and written. And local language (s) – spoken only.
- Excellent command in Customer Services
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