About the role
Job Summary Support the day-to-day operations of client accounts to ensure smooth client business integration and drive growth of clients
General Responsibilities
- Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources such as:-
- Below cost release* report
- Shipment tracking - K1 / K8 approvals*, Reduce tolerance / Shortfall (request to involve by shipping)
- Stock reservation*
- Sample requests
- Prepare business forecasts, reports and marketing plans to achieve overall objectives such as:
- Monthly Wholesaler Bulletin update
- Trade bulletin maintainance in SAP
- Price list, Special price, Catalogue update. Market survey on new trend
- Coordinate with internal DKSH departments to ensure all operational issues/service complaints are resolved effectively and timely such as:
- Write off - damage/ shortage tracking
- OOS update
- RWR
- Clearance
- Provision update
- Halal index updates
- Payment follow ups
- MMDM - MCMF, MCC, MMD
- Take necessary actions to support clients' operational issues/service complaints
- KHC - CM weekly update
- KHC Claim portals
- Monthly Business Review
- Disc report
- Sample report
- Prepare relevant documents for business communications and business review meetings
- Coordinate and communicate all planned activities to all operational departments and Business Units
- Liaise with clients on their requirements and daily problems encountered
Functional Skills And Knowledge
- Minimum one or two years’ experience in a similar role
- Demonstrate basic understanding of clients' industry/ business/ products
- Demonstrate basic client management and communication skills
- Proven advanced numeracy and quantitative analysis
- Demonstrate proficiencies in office productivity tools
- (e.g. Excel, Word and PowerPoint)
- Demonstrate appreciation and respect for cultural sensitivities especially in cross-country/-cultural interactions
- Demonstrate fluency in local language and ideally in English, both written and spoken
Education Minimum Degree holder in business management / Food Science / Hospitality
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