About This Role
The Event Planner is responsible for ensuring the highest level of customer service to all current and prospective clients. This role manages all matters related to corporate clients, private events, deliveries, full-service events, and weddings. The primary goal is to quickly and effectively execute the event planning process from inquiry to contract for all assigned clients.
Responsibilities
- Manage all inquiries, proposals, and contracts given by the CEO and Director for DC Taste Events and B. Lin Events
- Communicate with clients, including phone calls, emails, proposal creation, contracts, sending invoices, and receiving payments
- Respond promptly to clients; acknowledge all client emails and calls within 24 hours
- Copy the team on all client emails
- Conduct site visits and rental visits
- Clearly communicate all rules and guidelines to clients
- Follow all event guidance protocols
- Coordinate and attend tastings and walkthroughs as necessary
- Attend and manage events as necessary
- Choose and order event decor
- Perform drop-offs of breakfasts, lunches, or other items as necessary
- Make and print signage for events
- Order rentals and check rentals
- Gather, organize, and communicate all organized event information to the Event Operations and Kitchen team, especially when changes to an event are made within the week the event happens
- Assist with event setup, break-down, and production as pertinent to the planner's role and to galvanize client relationships
- Assist Team with administrative tasks as necessary
- Provide Marketing & PR assistance
- Take photos/videos at events
- Solicit reviews on Google Reviews
- Work with the Owner to determine and achieve annual goals
- Assist OPS & Kitchen teams as necessary
Requirements
- Strong communication skills, particularly in translating client expectations to the Operations and Kitchen teams
- Ability to solicit new business and vendor partnerships, as business demand requires
- Strong attention to detail
- Ability to manage clients autonomously
- Ability to effectively juggle multiple projects at once while focusing on the big picture
- Ability to work under pressure and have a high capacity for intense workloads at certain times of the year (busy season)
- Working knowledge of Google Suite and Microsoft Office or similar products
- Strength in fostering and maintaining relationships with clients
- Desire and willingness to prospect new clients
- 1 - 2 years of event planning or comparable experience