About This Role
Managing event services in accordance with ARAMARK's standardized program is the core of this role, ensuring client expectations are met or exceeded while staying within budget. The role involves continuous improvement, daily service management, and team development.
Responsibilities
- Establish and organize the implementation of the ARAMARK Events Services program in accordance with ARAMARK standardized procedures
- Carry out standardized ARAMARK work procedures and processes to ensure effective delivery of Events Services
- Make ongoing improvements to working efficiency and Events Services programs based on QPE results and action plans
- Pay immediate attention to identifying and correcting highly visible quality issues
- Manage routines and plan daily Events service, focusing on significant conference reception and support
- Make out emergency preparedness plans
- Conduct Safety training to enhance safety awareness and provide a safe workplace
- Train and develop supervisors and below following ARAMARK Job Skill Training (JST) and Job Skill Review (JSR) training programs for new and existing employees
- Keep good internal communication and collaboration, problem-solving oriented to ensure smooth operations
- Establish good communication with clients, meet or exceed clients/customers requirements
- Provide financial forecast, monitor spending, and meet or exceed department budget within established guidelines
- Enhance team building, manage staffing and performance of subordinates
Requirements
- College degree or above
- Majored in Journalism and Communication, Public Relationship, Marketing is preferred
- Banquet managerial experience of Five-Star hotel for at least 3 years, or relevant administrative working experience in a large-scale enterprise
- Familiar with relevant professional knowledge and operation standards
- Familiar with administrative management and SOP in enterprise
- Proficient use of MS Office (Excel, Word, PowerPoint)
- CET-4 and above, oral-frequency is preferred
- Customer service oriented
- Good communication with customers to meet or exceed requirements
- Ability to work under pressure
- Able to provide quick, effective, and creative solutions to problems
- Good at planning on branding promotion and large-scale activities, strong planning capability and leadership
- Integrity and high sense of responsibilities, work enthusiasm, professional dedication
About the Company
Aramark proudly serves millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by its purpose, the company strives to do great things for each other, its partners, communities, and the planet. Aramark believes a career should develop talents, fuel passions, and empower professional growth, focusing on helping employees reach their full potential.
