This position is responsible for all aspects of full-service and a la carte meeting and incentive programs of various size and scope. The primary responsibility is to manage all facets of the planning process and be the primary point of contact for Events customers. This individual must be able to travel on-site and to client meetings as requested by the account.
Responsibilities
Program management from concept to completion; to include meeting and striving to exceed program goals and objectives, contracting with suppliers, creating cost estimates for budget purposes, program execution and reconciliation
Lead discovery calls to engage customer and learn about the meeting needs focusing on the goals and objectives of the program. Include all internal stakeholders
Make destination recommendations; submit RFPs through Cvent for a diverse group of customers with consideration of the program goals, objectives, budget and space requirements
Produce accurate documents/reports for clients and vendors in conjunction with account needs
Conduct effective vendor negotiations and contract execution to include terms, due dates, cost savings and concessions for hotel/venue, ground transportation, DMC, audio-visual production, food & beverage, optional activities and other suppliers contributing to the success of the program. Facilitate contract execution between the parties in a timely manner
Provide meeting owner/requester a summary of all terms, due dates, total costs and deposits to meet and exceed program timelines and deadlines
Record accurate budget, cost, savings and contract execution in Cvent or applicable technology
Ability to travel on-site with programs as needed. While on-site, employee should maintain a professional demeanor and project a positive reflection of Event Travel Management
Manage program reconciliation, invoicing, accounts payable, and accounts receivables for each program; when applicable. Follow-up to ensure timely payment processing and revenue reconciliation
Provide exceptional service and manage the relationship with the meeting owner. Proactively offer professional recommendations to the client based on industry knowledge and expertise. Secure repeat business
Utilize time tracking for accurate billing by project
Other duties as assigned
Requirements
High school diploma or equivalent is required
Minimum of five (5) years' event/meeting planning experience required
Embrace CTM
Professional, collaborative and supportive interaction with employees, clients, suppliers and vendors
Ability to work independently as well as part of a team
Appropriate and professional written and verbal communication
Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests
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Creative and analytical thinking with strong problem-solving and consultative skills
Demonstrates calm under pressure
Proficiency in Microsoft Office Suite
Ability to do basic math
Ability to read and interpret information
Attention to detail
Regular and reliable attendance
Demonstrate a collaborative work style by using a consultative approach with clients, and peers, to quickly assess information, anticipate issues and outcomes, and make effective recommendations including ability to draw clear conclusions. Escalate to leadership for guidance when necessary
Strong knowledge of domestic and international destinations, hotel brands and venues
General working knowledge of RFP, registration technology and on-line booking tools utilized in Events
Identify process efficiency opportunities and challenge the status quo. Work with leadership team on efficiency opportunities, account specific best practices and continual enhancements
Ability to work evening hours, weekends and longer hours during high volume periods
Nice to have:
A CMP and/or CMM designation is preferred
Benefits
Company Paid Basic Life & AD&D Insurance
Company Paid Short-Term Disability
Voluntary Long-Term Disability Insurance
Robust Wellness Program with incentives available to save money on your medical insurance premiums