Planning and executing a wide range of events from concept to completion is the core of this role, ensuring every detail is organized and delivered to a high standard. This position suits a professional with strong client management skills who can drive event revenue and maintain exceptional guest satisfaction.
Responsibilities
Serve as the primary point of contact for event clients from initial inquiry through event completion, providing timely, professional, and thoughtful communication throughout the planning process
Consult with clients to understand their goals and develop customized event experiences for corporate events, meetings, dinners, social events, wedding-related events, full and partial buyouts, partner events, internal events, and virtual tastings
Prepare proposals, negotiate pricing and event details, and finalize contracts in accordance with established business and brand guidelines
Drive event revenue by identifying and recommending food and beverage, distillery experiences, retail, event enhancements, and other offerings that add value to the guest experience
Contribute to the Events Team's annual revenue goals by effectively converting inbound leads, maximizing event opportunities, and developing repeat and referral business
Maintain strong client relationships before, during, and after events with a focus on guest satisfaction, repeat business, and long-term relationships
Proactively participate in relevant local networking opportunities, build and maintain relationships within Louisville's hospitality, tourism, corporate, and event communities, and stay informed on industry trends and emerging opportunities to generate awareness, strengthen partnerships, and drive future business
Own the planning and execution of events from concept through completion, ensuring every detail is organized, communicated, and executed to a high standard
Coordinate all event logistics, including venue setup, distillery experiences, beverage service, staffing, and vendor coordination across catering, AV, entertainment, transportation, rentals, equipment, and other event needs
Develop detailed event plans and communicate requirements across internal teams to ensure alignment with daily operations and a seamless guest experience
Lead onsite event execution, including setup, vendor arrivals, staffing coordination, guest arrival, event flow, issue resolution, and breakdown
Serve as the primary onsite decision-maker for assigned events, particularly during events taking place outside normal operating hours
Direct and coordinate onsite teams during events, including bartenders, tour experience team members, security, catering teams, vendors, and other event partners
Anticipate potential challenges and resolve client or guest concerns calmly, professionally, and in accordance with Angel's Envy policies and service standards
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Partner with Operations and other internal teams to coordinate room setup and breakdown, cleaning schedules, vendor access, deliveries, security, and other operational needs
Ensure all events follow applicable safety, responsibility, legal, insurance, and operating requirements, escalating issues to the appropriate internal partner when needed
Support the development and execution of public-facing brand events annually, working with the internal team and partners to create compelling consumer experiences
Collaborate across Brand Home, Brand, Advocacy, Commercial, and other Bacardi teams as needed to support internal events, partner activations, and special programming
Bring forward new event concepts, enhancements, and opportunities that can strengthen the Brand Home experience and create incremental revenue
Perform additional duties and responsibilities as assigned by management to support team and business needs
Maintain complete and accurate event information within TripleSeat, including client communication, contracts, event details, payments, and event documentation
Utilize systems including TripleSeat, Anchor, Outlook, Microsoft Excel, PowerPoint, POS platforms, and other tools required to effectively manage events and client communication
Complete accurate event financial reporting and reconciliation and support the Senior Manager with monthly event reporting, revenue questions, and other analysis as needed
Conduct post-event follow-up and evaluations to identify client feedback, operational learnings, and opportunities for continuous improvement
Maintain and continuously improve event procedures, checklists, templates, and planning tools to create greater consistency and efficiency across the Events Team
Maintain current knowledge of Angel's Envy products, experiences, event offerings, brand standards, and relevant local vendors, attractions, and hospitality partners
Requirements
3+ years of experience in event planning, hospitality, venue management, event sales, or a related client-facing role preferred
Demonstrated experience managing events from initial inquiry and planning through onsite execution and post-event follow-up
Strong hospitality and customer-service mindset with the ability to build trusted client relationships and confidently guide clients through the planning process
Experience preparing proposals, negotiating event details and pricing, and identifying opportunities to grow event revenue
Highly organized and detail-oriented, with the ability to manage multiple events, clients, timelines, and priorities simultaneously
Strong written and verbal communication skills with the ability to communicate effectively with clients, vendors, internal teams, and senior stakeholders
Confident onsite leader who can direct cross-functional event teams, vendors, and partners while maintaining a calm, professional approach in a fast-paced environment
Strong problem-solving and decision-making skills with the ability to anticipate needs, respond quickly to changing circumstances, and resolve issues while protecting the guest experience
Experience working with event-management, CRM, reservation, or hospitality systems preferred; experience with TripleSeat or similar platforms is a plus
Proficiency with Microsoft Outlook, Excel, and PowerPoint; experience with POS and booking systems is preferred
Knowledge of or experience working within the Louisville hospitality, tourism, wedding, corporate events, or vendor community is a plus
Interest in bourbon, spirits, hospitality, and creating premium guest experiences is a plus
Ability to work a flexible schedule based on event needs, including evenings, weekends, and occasional holidays
Ability to remain onsite for extended periods and support the physical requirements of event execution, including moving throughout the venue and assisting with event setup as needed
Benefits
Competitive Holiday/Paid Time Off, plus additional days offered (e.g., volunteer day, allowing you to give back to the community)
Retirement/Pension Plan
Medical, Critical Illness, and Life Insurance
Employee Assistance Programs
Best-in-class, family-friendly, and inclusive leave policies
About the Company
Bacardi is committed to providing its employees with a comprehensive Total Rewards package of compensation, benefits, incentives, allowances, and well-being. Bacardi seeks talent from all backgrounds to bring diversity of thought, agility, and capability to its organization across the globe.
