About This Role
This Event Manager role involves being the primary on-site contact for all event operations, leading the daily operations team, and supporting all site delivery teams. The position suits a professional with strong leadership and people management skills, capable of handling stressful situations calmly while ensuring exceptional customer service for large outdoor events.
Responsibilities
- Be the main point of contact on site for all event operations and report to the Management Team
- Lead the daily Operations Team, and support all Site Delivery teams across multiple aspects of the experience, ensuring world-class delivery and exceptional customer service
- Lead local conversations and decisions related to the event, especially during the management of incidents, unplanned works, and other situations
- Follow procedures set out by the Management Team, and provide leadership for the local team of an Event Supervisor, Retail Manager and Trail Manager, technical, retail, guest services, F&B and interactive staff on site
- Be the main point of contact for the venue and for local authorities in relation to any operational matters during the show including: traffic issues, authority inspections, special guest access, etc.
- Have overall responsibility and be the main point of contact for all departments and vendors on site at the event including, but not limited to: staffing, medical, security, cleaning, utilities, catering, sound & video, lighting, retail, parking, and guest services staff
- Support the operational delivery of onsite budget requests, setting and meeting event objectives and budgetary guidelines
- Notify the Management Team of any urgent changes in spending, and conduct weekly & monthly reviews with the Finance teams and the Executive Producers
- Ensure all expenses are documented in the budget and that the event abides by any and all budgetary limits
- Liaise with the Project Finance team to ensure suppliers are PO’d and paid as per budget/terms
- Implement The Event Safety Management Plans and ensure they are updated to reflect any local laws or regulations
- Support the development and implementation of the site signage plan, including coordinating signage needs, placement, and updates with relevant onsite teams and vendors
- Work alongside the Management Team in preparation of ESMP documents for local Authorities and Departments/Agencies
- Implement Standard Operating Procedures across all functions, including but not limited to; Security, Medical, Car Parking, Guest Experience, Accessibility and Staffing
- Follow event procedures and guidelines when dealing with incidents on site
- Manage risk and present post-event reports
- Provide exceptionally high levels of Customer Service and be the face of the show including answering any customer complaints both in person or posted complaints
