Event Manager

About This Role

This role coordinates all requirements for various conference and event groups, enforcing sales agreements and guiding meeting planners through the planning process. The Event Manager communicates client needs and expectations to all hotel departments to ensure successful execution and client satisfaction.

Responsibilities

• Oversee the seamless execution of all assigned groups, coordinating logistics and ensuring all client needs are met
• Collaborate with all departments to arrange meeting spaces, audiovisual equipment, and food and beverage services
• Provide exceptional customer service to clients throughout the event planning process
• Provide personalized support to clients, maintaining detailed records, and contributing to event success through efficient and attentive service
• Plan, attend, and/or participate in meetings with hotel staff and clients, including Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting, Pre-Convention Meetings, Bi-Monthly Board of Operations, Menu Tastings, and Planning Visits
• Finalize requirements of confirmed bookings while maximizing revenue potential through up-selling
• Ensure effective written communication (Resumes, BEO, Daily Reports) and personal contact with all departments for event success
• Ensure accuracy of Banquet Checks and provide bill review on completion of program or event
• Prepare a monthly booking report
• Negotiate with clients through creative and attractive menu presentations and event proposals to achieve maximum revenue/profit potential and fulfill contractual responsibilities while satisfying client needs
• Supervise the execution of banquet events
• Review all function space with the banquet manager and, when necessary, the head house attendant
• Ensure client satisfaction at the outset of all events
• Make timely and impromptu decisions that balance client needs with the financial, safety, and staffing goals of the hotel
• Find solutions to challenges and glitches that arise while groups are on property
• Keep the Director of Events promptly and fully informed of all problems or unusual matters for prompt corrective action
• Maintain knowledge of hotel facilities, capacities, dimensions of meeting space, and basic operational needs of all operating departments
• Assist with all guest inquiries within the sales, marketing, and catering department, including assistance with high telephone volume and walk-in site inspections
• Assist Events & Catering Departments as required, particularly during large group movements
• Mentor and develop Administrative staff for future career growth
• Act as the liaison for all vendor/supplier related client needs (e.g., Audio Visual, Florists, Entertainment, Transportation, DMC, Off-site Locations)