About This Role
Managing events and venues is the core of this hands-on role, acting as the day-to-day heartbeat of two creative event spaces. The Event Manager will be the primary contact for clients and production crews, overseeing logistics from initial inquiry to event close, and ensuring a high standard of guest experience. This position suits an organised, calm, and resourceful individual comfortable interacting with various stakeholders.
Responsibilities
- Open, run, and close the venues on event days, ensuring spaces are safe, clean, well-presented, and ready for use
- Act as the primary on-site contact for clients, suppliers, contractors, and visitors
- Enforce venue health and safety, licensing, and fire safety requirements, and maintain accurate records, risk assessments, and incident logs
- Oversee building maintenance, stock, equipment, and supplier relationships, flagging issues early
- Manage on-site staff, freelancers, and security for events, briefing them clearly and supporting them during delivery
- Build warm, professional relationships with clients, partners, and hirers, acting as their main point of contact before, during, and after events
- Conduct site visits and walk-throughs, presenting each venue's capabilities with confidence
- Understand client briefs, advise on layouts, timings, capacities, and technical set-ups, and manage expectations realistically
- Handle feedback and resolve issues quickly and diplomatically
- Maintain strong relationships with repeat clients to encourage rebooking
- Respond promptly to all new venue enquiries by email, phone, and in person
- Qualify leads, understand requirements, and prepare quotes, proposals, and licence or booking paperwork in line with agreed pricing and terms
- Track enquiries through to confirmation using our CRM or booking system, following up proactively
- Work with the General Manager on pricing, packages, and commercial opportunities
- Plan and coordinate all event logistics: load-ins and load-outs, run sheets, floor plans, technical requirements, catering, staffing, and suppliers
- Liaise with production crews, AV providers, caterers, security, and other third parties to deliver events to brief and on schedule
- Produce clear event documentation and pre-event briefings for the team
- Be present on site during events to troubleshoot, make decisions, and keep everything on track
- Run post-event debriefs, reconcile costs, and capture learnings
- Manage the booking diary for both venues, avoiding clashes and protecting set-up and turnaround time
- Coordinate holds, confirmations, cancellations, and changes accurately, keeping the General Manager informed of the forward schedule
- Balance competing demands across both spaces, including any existing occupancy or licence arrangements
- Keep internal calendars, shared systems, and client communications aligned and up to date
- Keep the venues running smoothly across admin, invoicing support, supplier orders, and general housekeeping
- Maintain accurate records, contracts, and compliance documentation
- Support the General Manager with reporting, budgeting inputs, and operational improvements
- Contribute ideas to improve the guest experience, efficiency, and the venues' reputation
Requirements
- 2–3 years' experience in events, venue management, hospitality, or a similar client-facing operational role
- Strong organisational skills, with the ability to juggle multiple events, enquiries, and deadlines at once
- Excellent written and verbal communication, with a polished, friendly, and professional manner
- Practical understanding of event logistics, including run sheets, supplier management, site operations, and health and safety
- Confident using diary, booking, and CRM systems, plus Microsoft Office or Google Workspace
- Calm, resourceful, and solutions-focused under pressure
- Flexibility to work evenings and weekends as events require, with time off in lieu or rota arrangements agreed with your manager
- Willingness to travel between both venues as and when required
- Right to work in the UK
Nice to have:
- Experience in a central London venue, creative space, or live events agency
- Knowledge of licensing requirements for events in London, or a Personal Licence
- First aid, fire marshal, or health and safety qualification (e.g., IOSH or NEBOSH), or willingness to train
- Experience handling commercial enquiries, quoting, or basic contract administration
- An eye for design and detail, with an interest in the creative industries
Benefits
- A varied role across two distinctive venues in the heart of London
- Real responsibility and the chance to grow with a developing venue business
- Working closely with a senior leadership team with a strong creative and commercial background
- A collaborative, creative environment
- Company events
- Company pension
Important Details
- Level: Junior-mid
- Contract: Full-time, permanent
- Locations: Big Fridge Compressor House and All Is Joy (75 Dean Street, Soho, London), with travel between sites as required
- Hours: Standard weekday hours, plus evening and weekend work as events require
- Reports to: General Manager
- Application question: Tell us three things about you which make you suitable for this role?
About the Company
Big Fridge Compressor House and All Is Joy are creative event spaces and communities, hosting everything from brand activations and private hire to screenings, workshops, and cultural events. Each space has its own character and depends on a team that can make a venue feel welcoming, run smoothly, and look effortless on the night.