Event Manager

About This Role

Managing events and venues is the core of this hands-on role, acting as the day-to-day heartbeat of two creative event spaces. The Event Manager will be the primary contact for clients and production crews, overseeing logistics from initial inquiry to event close, and ensuring a high standard of guest experience. This position suits an organised, calm, and resourceful individual comfortable interacting with various stakeholders.

Responsibilities

• Open, run, and close the venues on event days, ensuring spaces are safe, clean, well-presented, and ready for use
• Act as the primary on-site contact for clients, suppliers, contractors, and visitors
• Enforce venue health and safety, licensing, and fire safety requirements, and maintain accurate records, risk assessments, and incident logs
• Oversee building maintenance, stock, equipment, and supplier relationships, flagging issues early
• Manage on-site staff, freelancers, and security for events, briefing them clearly and supporting them during delivery
• Build warm, professional relationships with clients, partners, and hirers, acting as their main point of contact before, during, and after events
• Conduct site visits and walk-throughs, presenting each venue's capabilities with confidence
• Understand client briefs, advise on layouts, timings, capacities, and technical set-ups, and manage expectations realistically
• Handle feedback and resolve issues quickly and diplomatically
• Maintain strong relationships with repeat clients to encourage rebooking
• Respond promptly to all new venue enquiries by email, phone, and in person
• Qualify leads, understand requirements, and prepare quotes, proposals, and licence or booking paperwork in line with agreed pricing and terms
• Track enquiries through to confirmation using our CRM or booking system, following up proactively
• Work with the General Manager on pricing, packages, and commercial opportunities
• Plan and coordinate all event logistics: load-ins and load-outs, run sheets, floor plans, technical requirements, catering, staffing, and suppliers
• Liaise with production crews, AV providers, caterers, security, and other third parties to deliver events to brief and on schedule
• Produce clear event documentation and pre-event briefings for the team
• Be present on site during events to troubleshoot, make decisions, and keep everything on track
• Run post-event debriefs, reconcile costs, and capture learnings
• Manage the booking diary for both venues, avoiding clashes and protecting set-up and turnaround time
• Coordinate holds, confirmations, cancellations, and changes accurately, keeping the General Manager informed of the forward schedule