Managing events for assigned clients is the core of this role, from initial planning to day-of execution. The Event Manager provides leadership to achieve objectives in overall execution, front-of-house employee management, client satisfaction, food service quality, and venue cleanliness. This position involves working with culinary, operations, and event coordination teams, as well as outside vendors, to ensure successful event delivery.
Responsibilities
Be responsible for the success of the entire event
Support the Service Leader in managing staff on event day (floor staff and maître d')
Support the Service Leader in training and development of event personnel (e.g., bussers, servers, maître d') and adhere to job relevant manuals, checklists, and standard operating procedures
Conduct pre-event meetings with staff and the diamond team to review BEO details and client/guest expectations
Oversee venue setup and execution of food service and courses
Ensure all products for events are ordered in a timely manner, including cake, ice, menu, linens, paper products, and other event needs
Communicate event details, restrictions, and accommodations with vendors
Collect all pertinent client information, maintain well-organized files, and ensure all items discussed during event coordination meetings are accurately and thoroughly recorded and communicated to all necessary departments
Maintain active communication with the client to ensure the planning timeline is adhered to and all questions are answered
Conduct post-document discussions with the client and make changes to the specification sheet as necessary
Follow objectives, schedules, policies, and procedures, including event planning checklists to ensure all processes are executed prior to, during, and after the event
Create a warm and welcoming atmosphere and provide prompt, friendly, and courteous service
Be knowledgeable in event execution including service, food, and beverage
Collaborate with Service, Culinary, Operations, and external teams coordinating interest in support of flawless execution
Ensure team members and clients receive open and clear communication on all items pertaining to their event to guarantee client and guest satisfaction
Provide updates to the management team regarding difficult or emotional customer situations
Record and communicate through post-event feedback to team members
Model the Cescaphe Mission Statement and Core Values
Perform other duties as assigned or as needed to support business needs
Requirements
Possess a four-year degree or equivalent experience
Have at least two years of related experience and/or training
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Have at least one year of experience leading events with over 100 guests
RAMP certification within 90 days of hire
Possess strong communication, planning and organizing, relational, operations, and computer skills
Be an active listener, preparing to listen, observing verbal and non-verbal messages, and providing appropriate feedback
Have the ability to make effective decisions that align resources with objectives
Possess project management skills, including the ability to prioritize and delegate work, analyze problems, manage resources, and report progress
Have risk management skills, including the ability to anticipate and mitigate risks
Be organized, with the ability to handle multiple aspects of multiple events simultaneously
Pay attention to the smallest of details
Possess teamwork skills, including the ability to positively motivate by assisting team members to understand how and why their work matters
Have interpersonal skills, with the ability to effectively and positively interact with others in the workplace
Possess leadership skills, including the ability to motivate and inspire staff
Important Details
Physical demands: Prolonged periods of standing, climbing/balancing, stooping/bending; ability to lift a maximum of 50 lbs; ability to sustain long periods of loud noise and vibrations; use of color vision and vision
Working environment: Ability to work in an outdoor environment including exposure to varying weather conditions such as heat, cold, rain, or snow
About the Company
Cescaphe is a company that values its mission statement and core values.
