About This Role
This role is directly responsible for the effective planning, coordination, and management of venue resources to ensure successful delivery of events and stakeholder outcomes. The Event Manager will contribute to delivering exceptional customer experiences through a diverse and evolving range of events at The Hordern Pavilion.
Responsibilities
- Demonstrate a good understanding of the hiring clients' business
- Manage client relationships and ensure expectations are met and/or exceeded
- Demonstrate a good understanding of customer expectations as part of the venue event experience
- Manage and direct all venue services during events to maintain a customer-first approach towards all venue patrons
- Manage customer incidents under pressure and ensure relevant services or processes are enacted for optimal customer care
- Ensure the Responsible Service of Alcohol and documented compliance processes are met at all times
- Direct first aid response provider and event management of public safety services
- Identify event service provider needs for events and negotiate additional services that deliver the best outcome for all stakeholders
- Work with event suppliers and manage efficiently the costs associated with these services
- Follow event procedures and ensure all documentation is in place before events proceed
- Display a good working knowledge of WHS within the event industry and understanding of its importance in all areas of operation
- Manage financial administration for your allocated events
- Deliver to inflexible event deadlines
- Drive efficiencies with intermediate digital software capabilities and continuous adoption of new technologies
- Ensure documentation and compliance is met and recorded to the necessary standards
- Obtain and evaluate information from a range of sources
- Adopt innovative approaches to resolving complex problems
- Seek to continually improve quality and business process
- Translate solutions into practical and cost-effective actions
Requirements
- Experience coordinating/managing events
- Excellent customer/client focus
- Ability to work autonomously and proactively to support the Playbill Venues Teams
- Ability to prioritise and project manage multiple tasks
- Proven ability to work effectively with a wide range of stakeholders, industry, government and private sector contacts, contractors, and professionals
- Ability to remain calm and focused under pressure
- Intermediate digital and software capabilities
- Current Responsible Service of Alcohol qualification (RSA) or capability to complete training to acquire accreditation as a nominated manager
