Event Manager

About This Role

Coordinating the requirements for various conference and event groups booked by the Sales Department is the core of this role. The Event Manager enforces the terms of sales agreements, guides meeting planners through the planning process, and communicates client needs to all hotel departments to ensure successful execution and client satisfaction.

Responsibilities

• Oversee the seamless execution of all assigned groups, coordinating logistics, and ensuring all client needs are met
• Collaborate with all departments to arrange meeting spaces, audiovisual equipment, food and beverage services, and provide exceptional customer service to clients throughout the event planning process
• Provide personalized support to clients, maintaining detailed records, and contributing to the success of events through efficient and attentive service
• Plan, attend, and participate in meetings with hotel staff and clients, including Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting, Pre-Convention Meetings, Bi-Monthly Board of Operations, Menu Tastings, and Planning Visits
• Finalize the requirements of confirmed bookings while maximizing revenue potential through up-selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event
• Ensure accuracy of Banquet Checks and provide bill review on completion of program or event
• Prepare a monthly booking report
• Negotiate with clients through the use of creative and attractive menu presentations and event proposals, to achieve both maximum revenue/profit potential and fulfillment of contractual responsibilities while satisfying client needs
• Supervise the execution of banquet events
• Review all function space with the banquet manager and, when necessary, head house attendant
• Ensure satisfaction of the client at the outset of all events
• Make timely and impromptu decisions, which balance client’s needs with the financial, safety, and staffing goals of the hotel
• Find solutions to the inevitable challenges and glitches that arise while groups are on property and keep the Director of Events promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate
• Maintain knowledge of hotel facilities, capacities, and dimensions of meeting space and basic operational needs of all operating departments
• Assist with all guest inquiries within the sales, marketing, and catering department, including assistance with high telephone volume and walk-in site inspections
• Assist Events & Catering Departments as required, particularly during large group movements
• Mentor and develop Administrative staff for future career growth