Event Manager

About This Role

This role involves providing professional client support in the planning, organization, and management of events at the Greater Columbus Convention Center. The Event Manager monitors and coordinates all event tasks from contract through conclusion, interacting with clients, facility staff, and concessionaires.

Responsibilities

• Establish and maintain contact with clients upon assignment of an event
• Serve as primary liaison between clients and facility departments
• Maintain rapport with clients, their associates, service suppliers, and building staff, ensuring the highest level of customer service
• Meet with and guide clients to plan and organize assigned events, interpreting, explaining, and implementing contract provisions, facility rules, regulations, policies, and procedures
• Coordinate activities with various service contractors for assigned events
• Keep clients informed as to the status of deadline schedules, including floor plan submissions, meeting room set-up specifications, and event timelines
• Secure and coordinate pertinent event information for the most effective use of the facility, including room set-ups, utility requirements, audio-visual needs, appropriate security, and other staffing
• Produce computer-generated floor plans and determine facility equipment requirements
• Provide clear, concise, and timely communication of detailed event requirements to facility departments on a timely basis
• Prepare cost estimates and monitor final billing
• Participate in weekly production meetings to review upcoming event details with all building departments
• Work an irregular schedule including nights, weekends, and holidays to accommodate business and client needs in the facility
• Interact with guests in a friendly, courteous, and polite manner, including initiating contact with guests within ten feet (e.g., smiling, saying “Good Day,” or helping when needed)
• Feel comfortable when around large groups or speaking to a guest, as needed
• Understand the importance of providing customer service and “The Magic is in the Details”
• Perform all other assigned duties

Requirements

• Ability to perform each essential duty with energy and enthusiasm

About the Company

Legends Global is a premier partner to live events, venues, and brands, delivering integrated solutions and premium services. The company operates a network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year.