Event Manager

About This Role

Managing every aspect of assigned events from advance planning through conclusion is the core of this Event Manager role, providing professional client services support in planning, organizing, and managing events within the facility. The role involves monitoring event logistics and coordinating communication between event staff to ensure overall customer and lessee satisfaction.

Responsibilities

• Advance, plan, service, and supervise all events
• Plan, manage, and evaluate the work of subordinates
• Provide management and guidance for event personnel
• Analyze challenges, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of organizational objectives
• Establish and maintain effective working relationships with lessees/clients, co-workers, part-time staff, contractors, patrons/public, and municipal officials
• Work a flexible schedule, including long nights, early mornings, weekends, and holidays as needed
• Complete all duties with a customer service focus through teamwork and dedication to Oak View Group’s principles
• Assist in the preparation of the building to meet the requirements of upcoming events/shows
• Assist with the completion of pre-show event financial estimates
• Assist with the completion of post-show event settlements
• Advise lessees on services available from independent contractors for events
• Recruit, train, and supervise event and security staff
• Create work schedules for event and security staff, delegate assignments, and review performance/results
• Function as a liaison between users of the facility and the facility staff
• Recommend and evaluate required event staffing levels
• Coordinate communication between building staff and show staff during load-in and load-out
• Investigate and resolve event-related complaints in a professional manner, ensuring customer satisfaction
• Maintain equipment (radios, metal detection wands, etc.) for all event and security staff
• Make hospitality arrangements as needed
• Communicate with municipal officials, including police, fire, and medical services; event staff; and the public to ensure the security of patrons and smooth event running
• Review emergency planning procedures with all event staff for each event
• Create and distribute detailed data sheets prior to every event
• Coordinate service needs with the food and beverage provider and make hospitality arrangements as needed
• Serve as Manager on Duty as scheduled
• Other duties and responsibilities as assigned

Requirements