About This Role
This Event Coordinator/Supervisor role assists in researching and presenting event ideas, conducting administrative tasks, and managing event details. The position involves setting up and managing event ticket sales, maintaining the events calendar, and delivering event agendas. It also supports the Event Manager in all assigned tasks, including marketing efforts.
Responsibilities
- Support the development of a healthy internal culture and enforce company values
- Maintain a professional and positive demeanor
- Respect organizational hierarchy by consulting with the Event Manager before communicating with other departments regarding event matters
- Check in with the Event Manager daily to review priorities and align on upcoming tasks and deadlines
- Ensure all plans, strategies, and event-related information remain confidential within the Event team unless express consent of the Event Manager
- Possess expert knowledge of amenities, casino promotions, and the Totem Rewards Club membership and its benefits
- Showcase the events space to clients and help to determine their wants and needs in the absence of the Event Manager
- Document and record customer conversations on designated platform
- Research and present event ideas that align with the company's goals and present to Event Manager
- Organize and maintain the database of events, contracts, and all associated files pertaining to events in a clear, organized, and timely manner within a Google Drive folder
- Maintain the events calendar
- Participate in meetings and contribute to event ideas
- Maintain a digital copy of event equipment
- Prepare event literature, biographies, and promotional content for publication, and transfer materials to Marketing department after approval from the Event Manager
- Create and manage event ticket sales
- Develop and maintain positive working relationships with others, support team to reach common goals
- Adhere to Grey Rock Entertainment Centre internal controls, policies and procedures
- Assume duties as Event Supervisor when scheduled by Event Manager
- Deliver event agenda and briefs to the casino team upon approval of Event Manager
- Supervise, train, and develop event staff
- Ensure customer experiences are positive and employees provide exceptional service
- Address and resolve customer questions, complaints and concerns after conferring with Manager when possible
- Deliver on customer needs and wants
- Ensure the room is set up per the provided layout
- Confirm adequate staffing with departments including F&B, Security, Housekeeping, etc. with Event Manager prior to event