About This Role
This role serves as the primary quality assurance reviewer for attendee-facing content, site functionality, formatting consistency, accessibility requirements, and the overall registration experience for event registration sites. The individual provides editorial guidance, coaching, and feedback to registration site builders and meeting planners, develops best practices, and identifies opportunities for process improvement. The role also performs corrections within the Cvent registration platform and supports broader team priorities to ensure high-quality delivery.
Responsibilities
- Serve as the primary quality control reviewer for registration sites prior to launch
- Conduct final reviews of attendee-facing content, ensuring accuracy, consistency, professionalism, and compliance with established standards
- Validate grammar, spelling, punctuation, sentence structure, formatting, and content presentation
- Review registration sites for usability, navigation, attendee experience, and content flow
- Ensure adherence to branding, accessibility, privacy, and operational requirements
- Identify quality issues and provide actionable recommendations for correction
- Track recurring quality issues and recommend process improvements and training opportunities
- Perform content updates, edits, and enhancements within Cvent registration sites
- Support site testing, quality assurance, and launch readiness activities
- Collaborate with planners, marketers, and business partners to ensure consistent and high-quality event invitation and registration content
- Serve as the team's subject matter expert for registration content quality standards
Requirements
- Bachelor's degree in English or Journalism
- 3+ years of experience in copyediting and proofreading at advertising agencies or media outlets
- Exceptional written and verbal communication skills
- Advanced proficiency in English grammar, punctuation, spelling, and business writing
- Experience performing quality assurance reviews of subscriber- or customer-facing content
- Strong attention to detail and commitment to quality
- Ability to identify risks, inconsistencies, and opportunities for improvement
- Strong organizational, stakeholder management, and problem-solving skills
Nice to have:
- Experience reviewing customer-facing digital content
- Experience with event registration platforms such as Cvent, RainFocus, Lanyon, or Stova
- Experience developing editorial or content quality standards
- Knowledge of digital accessibility requirements
Important Details