Job Summary
We are seeking a skilled and proactive EUC Field Engineer to provide on-site technical support for desktops, laptops, printers, and other IT peripherals. The ideal candidate should have hands-on experience in desktop hardware and printer troubleshooting, field support, and end-user issue resolution.
Key Responsibilities
- Provide on-site support for desktops, laptops, printers, and other IT peripherals.
- Diagnose and resolve hardware issues related to desktops, laptops, printers, and accessories.
- Install, configure, and maintain systems, printers, and related hardware.
- Troubleshoot Windows OS, software, driver, and connectivity issues.
- Handle break-fix support and coordinate hardware replacements when required.
- Respond to service tickets and ensure timely resolution as per SLA.
- Support users with password resets, login issues, and application access.
- Maintain asset inventory and update service records.
- Coordinate with internal IT teams and vendors for escalations and issue closures.
- Provide professional end-user support and ensure customer satisfaction.
Printer Knowledge & Technical Skills
- Good hands-on knowledge of Canon, Dot Matrix, HP, Brother, and Kyocera printers.
- Knowledge of printer installation, configuration, troubleshooting, driver installation, connectivity issues, and hardware maintenance.
- Ability to troubleshoot printing issues, paper jams, cartridge/toner issues, drum-related issues, and other common printer problems.
- Hands-on experience with printer hardware support and maintenance.
- Basic knowledge of Windows OS, MS Office, Outlook, and networking.
- Experience with field support / on-site IT support.
- Familiarity with ticketing tools such as ServiceNow, Remedy, or Jira.
- Good communication and customer-handling skills.
Desktop Support Skills
- Hands-on experience in desktop and laptop hardware troubleshooting.
- Knowledge of hardware replacement and break-fix support.
- Basic troubleshooting of operating systems, applications, and network connectivity.
- Installation and configuration of desktops, laptops, peripherals, and printers.
Educational Qualification
- Diploma / Graduate in IT, Computer Science, or a related field.
- Relevant certifications in Hardware, Networking, or Microsoft will be an added advantage.
Experience Required
- 23 years of relevant experience in EUC, Desktop Support, Printer Support, or Field Support.
