About the role
Job Details:
Must Have Skills:
Providing Level 2/3 support across servers, M365, Azure, AWS, networking.
Supporting complex real-time monitoring environments.
Part of end-to-end IT support team which also managed projects
Active Directory, Microsoft SCCM, MS Office, Odoo, SAP, BMC Remedy, QuickBooks, MSProjets,
Service Now
Java, JavaScript, HTML, CSS, PHP, C++, Python, .Net, C#, SQL, MySQL, Crystal Reports, Apache, IIS.
Windows, Linux, Mac OS, IOS, Android
Nice to Have Skills:
Life cycle of Incidents associated with EUC equipment and EUC software, and provide break/fix
support, advice, and assistance to Authorized Users.
Incident handling (P1/P2 issues) and Proxy clustering and Slow browsing issues, URL filtering
(block/allow websites)
Coordinate with Customers’ vendors for provision of end-user support (e.g., Hardware Vendor
technicians for warranty repair/replacement
Replace equipment and/or software in order to conduct a repair, support the Authorized User by
copying data, performing backups and restoring data and backups to the replacement EUC device
Operational support for certified Network Printers / Scanners / MFPs / Plotters / Label Printers / Tag
Printers using proxy network
Loading/Reloading of PCs with Customer standard image for deployment.
operational support for disaster recovery and BCP emergency response activities in the event of
emergency situations and annual testing requirements at local sites
Detailed Job Description
IT professional with over 10 + years of hands-on expertise in infrastructure, end-user support,
and across enterprise environments with Install / Move / Add / Changes and co-ordination with
respective OEMs and/or Customer facilities group for Network/Standalone Printers / Scanners /
MFPs / Plotters / Label Printers etc.
Onsite operational support of voice end points (e.g., Physical hard phones on desk running over
Life cycle of Incidents associated with EUC equipment and EUC software, and provide break/fix
support, advice, and assistance to Authorized Users.
Coordinate with Customers’ vendors for provision of end-user support (e.g., Hardware Vendor
technicians for warranty repair/replacement
Replace equipment and/or software in order to conduct a repair, support the Authorized User by
copying data, performing backups and restoring data and backups to the replacement EUC device
Operational support for certified Network Printers / Scanners / MFPs / Plotters / Label Printers / Tag
Printers
Loading/Reloading of PCs with Customer standard image for deployment.
End-to-end stewardship/ownership of Incidents escalated to Customer’s support groups to incident
resolution
Coordination with Customer’s support teams for execution of maintenance, upgrades,
enhancements, or changes
operational support for disaster recovery and BCP emergency response activities in the event of
emergency situations and annual testing requirements at local sites
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