Estimator

The Claims Manager/ Estimator will write estimates based upon on-site inspections for water, fire, hail/wind and other related claims as assigned. Claims Managers will be assigned a geographic territory but may be required to handle claims outside of that territory dependent on demand.

Claims Managers are also responsible to manage program (TPA) losses and meet established guidelines for submission and revision requests. Claims Managers may also be asked to act as a consultant for insurance carriers.

They are responsible for estimate preparation using Xactimate software. They will be responsible for internal estimate reviews, supplement follow ups, and understanding program guidelines/requirements for estimate approvals. They will also be responsible for backing up other Claims Managers during PTO if required.

Three reasons YOU should join the Zolman Restoration team:

#1 Integrity, character, and the values of our incredible team of restoration experts and professionals make us exceptional. We live and work by our core values!

#2 Zolman Restoration is committed to becoming the leader in our industry by consistently delivering outstanding customer care and best-in-class quality. Our mission is to maintain the highest level of integrity and professionalism while we restore a structure to its pre-loss condition.

#3 Zolman Restoration has been repeatedly recognized with several national and local awards, including 101 Best & Brightest Companies to Work For and Crain’s Cool Places to Work.

Qualifications

• Proficiency in Xactimate (Level 1 or 2 certifications preferred but not required)
• Understanding of insurance Third Party Administrators and program guidelines preferred
• High school education or G.E.D. required.
• Valid driver’s license and satisfactory driving record required
• IICRC Certifications preferred
• Experience with Xactimate required.
• Ability to write accurate estimates.
• Knowledge of insurance carrier requirements
• Ability to learn and adapt estimates to internal formal currently used.
• Strong customer service skills with the ability to empathize with customers under stressful situations.
• Ability to follow up and follow through on estimate/supplement approvals.
• Ability to dig deep to understand the estimating process and ask the right questions to get the answers Zolman needs to move the project forward.
• Strong documentation skills. All communication documented in internal/external sources such as DASH, Xactanalysis and TPA software.
• Drive to increase program scores in areas such as requested revisions and estimate approvals.