Managing and maintaining private residences in Alibag and Mumbai is the core of this role, ensuring they are always ready for occupancy, well-staffed, and operationally efficient. This hands-on position suits an experienced individual who can take complete ownership of upkeep, presentation, maintenance, and service standards across multiple properties.
Responsibilities
Take complete responsibility for the technical and physical upkeep of the Alibag country house
Maintain a comprehensive asset register covering equipment, appliances, fixtures, and serviceable items, including make, model, warranty, service history, and vendor details
Manage all Annual Maintenance Contracts (AMCs), ensuring timely renewals, scheduled servicing, and quality verification
Maintain a preventive maintenance calendar covering daily, weekly, monthly, quarterly, and annual activities
Conduct regular property inspections and maintain a detailed defect log, ensuring every issue is recorded, assigned, and closed with proper documentation
Oversee maintenance of AV systems, televisions, projectors, Wi-Fi and networking
Oversee maintenance of kitchen appliances and equipment
Oversee maintenance of electrical systems, lighting, switches, and dimmers
Oversee maintenance of plumbing, water pressure, drainage, geysers, and filtration systems
Oversee maintenance of air-conditioning, fans, and dehumidifiers
Oversee maintenance of flooring, marble, stone, doors, windows, and hardware
Oversee maintenance of pumps, borewell, water tanks, and sewage systems
Oversee maintenance of generator, inverter, batteries, and electrical distribution
Oversee maintenance of pool plant, filtration, and water quality
Oversee maintenance of outdoor lighting and property infrastructure
Develop and execute comprehensive pre-monsoon, monsoon, and post-monsoon maintenance programmes
Manage humidity, mould, and mildew prevention during the monsoon
Ensure appropriate protection of wardrobes, upholstery, linen, and household contents
Conduct a post-monsoon property audit and coordinate repairs, repainting, polishing, pest control, and restoration
Maintain accurate inventory and par-stock levels for linen and towels
Maintain accurate inventory and par-stock levels for crockery, cutlery, and glassware
Maintain accurate inventory and par-stock levels for pantry and dry goods
Maintain accurate inventory and par-stock levels for cleaning supplies and toiletries
Maintain accurate inventory and par-stock levels for candles, batteries, filters, and maintenance spares
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Maintain accurate inventory and par-stock levels for bar and cellar stock
Conduct regular physical stock counts and investigate discrepancies
Ensure all household items meet required quality standards
Monitor expiry dates, storage conditions, and stock rotation
Maintain a dedicated bar and cellar register
Directly manage household staff across both residences
Prepare duty rosters, responsibilities, reporting structures, and leave plans
Recruit, induct, train, and evaluate household employees as required
Develop and implement SOPs for household operations, including housekeeping, bed making, table setting, guest arrival and service, cleaning standards, kitchen hygiene, and house opening and closing procedures
Conduct regular quality checks and spot inspections
Address performance issues, resolve staff conflicts, and maintain staff morale and retention
Ensure smooth staff handovers between Mumbai and Alibag
Independently source, evaluate, negotiate with, and maintain a reliable vendor network across both Alibag and Mumbai
Build and maintain vendors across electrical, plumbing, civil work, carpentry, upholstery and curtains, polishing and refinishing, AV and networking, appliances and white goods, pest control, deep cleaning, pool maintenance, generator and power systems, borewell and water systems, landscaping, and roofing and waterproofing
Obtain comparative quotations for significant works
Negotiate pricing and contractual terms
Monitor vendor performance and ensure warranty commitments are honoured
Replace underperforming vendors when required
Conduct regular property walk-throughs to identify items that are aged, damaged, faded, or require replacement, including upholstery, curtains, cushions and rugs, cupboards and storage affected by humidity, paintwork and ceiling finishes, hardware, railings and outdoor furniture, and decorative items, lighting and artefacts
For larger projects, manage the complete process from requirement identification through execution and handover, including flooring repairs or replacement, interior and exterior painting, storage and utility redesign, waterproofing and roofing, civil and structural repairs, pool refurbishment, generator installation and commissioning, and major interior renovation
When an interior designer or main contractor is appointed, act as the family's representative on site, ensuring programme and timelines are adhered to, materials match approved specifications, workmanship meets expected standards, measurements and quantities are verified, snagging is completed properly, design or technical issues are identified before execution, and payment milestones correspond to actual work completed
Maintain the same operational standards and systems at Manek as at the Alibag residence, including asset management, preventive maintenance, inventory, staff management, SOPs, vendor management, budgeting, and reporting
Manage the building society relationship and required permissions
Coordinate maintenance, service charges, and society-related matters
Manage lift, water, power backup, and common-area dependencies
Monitor leakage, seepage, drainage, and waterproofing issues
Manage AC servicing, drainage, and compressor access
Maintain balconies, planters, glazing, and external areas
Manage intercom, CCTV, access control, and duplicate keys
Coordinate staff, vendors, deliveries, and guests with building security
Ensure fire extinguishers and smoke detectors are maintained
Manage parking, deliveries, and household logistics
Maintain strict control over limited storage space
Ensure smooth movement and handover of household staff and inventory between Mumbai and Alibag
Manage end-to-end household requirements for family events, parties, and guests at both residences
Coordinate caterers, bartenders, florists, and decorators
Manage AV, entertainment, valet, and security arrangements
Plan staffing requirements and event schedules
Coordinate guest transportation and Alibag travel logistics
Manage the event discreetly on the day
Supervise post-event cleaning, restoration, and inventory
Reconcile event expenditure and document learnings for future events
Monitor CCTV, alarm systems, access controls, keys, and perimeter security
Supervise security personnel and establish guest/vendor access protocols
Ensure fire extinguishers, smoke detectors, and other safety equipment are serviced and operational
Conduct electrical, gas, and pool safety checks
Maintain first-aid supplies and staff safety procedures
Establish documented emergency protocols covering power failure, water failure, flooding, cyclone/monsoon emergencies, fire, medical emergencies, and security incidents
Maintain emergency contact lists, hospital details, fuel reserves, and backup water arrangements
Supervise garden, lawn, and landscaping maintenance
Monitor trees, irrigation, and drainage
Maintain driveways, pathways, and outdoor lighting
Coordinate pest and mosquito control
Monitor coastal salt, humidity, and wind-related deterioration
Develop and implement formal house opening and closing checklists
Before every family or guest arrival, ensure all rooms and services are operational, check lighting, AC, plumbing, appliances, Wi-Fi, and entertainment systems, verify linen, pantry, toiletries, and other supplies, and ensure the residence is clean, fresh, and fully prepared
After departure, complete inventory and condition checks, secure the property, shut down systems as required, and record defects or replenishment requirements
Coordinate household vehicles, drivers, servicing, insurance, and permits
Manage travel logistics between Mumbai and Alibag
Coordinate ferry, jetty, and road arrangements where required
Ensure vehicles are maintained and ready for family use
Prepare and maintain an annual household maintenance and operating budget
Track expenditure against approved budgets
Manage petty cash and monthly reconciliations
Negotiate vendor rates and identify cost-saving opportunities without compromising quality
Obtain comparative quotations for expenditure above the approved threshold
Present recommendations and costs to the family for approval
Maintain a comprehensive Household Operations Manual containing an asset register, vendor database, AMC schedule, warranties, equipment manuals, SOPs, maintenance calendars, floor plans, service drawings, emergency contacts, staff records, and inventory records
Submit a monthly written report to the family covering completed works, outstanding defects, maintenance activities, expenditure against budget, inventory concerns, staff matters, upcoming requirements, and recommended improvements
Requirements
Proven experience in Estate Management, Household Management, Luxury Hospitality, Facilities Management, Property Operations, or high-end project supervision
Strong hands-on experience managing private residences, luxury properties, estates, villas, hotels, or similar environments
Fluency in Marathi is mandatory
Strong Hindi and working English communication skills
Genuine technical understanding of electrical, plumbing, HVAC, appliances, water systems, and general property maintenance
Ability to independently deal with electricians, plumbers, contractors, interior designers, and specialist vendors
Proven ability to source and build vendor networks independently in both Mumbai and and Alibag
Strong staff-management and people-management skills
Excellent organisational and documentation skills
Strong attention to detail and high standards of presentation
Ability to manage multiple properties and priorities simultaneously
Comfortable working independently with minimal supervision
Absolute discretion and confidentiality
Willingness to travel frequently between Mumbai and Alibag and respond to urgent requirements
Valid driving licence
Nice to have:
Experience managing coastal or high-humidity properties
Luxury hotel, villa, private household, or hospitality background
Knowledge of pool systems, generators, HVAC, water treatment, and filtration
Experience managing renovation or refurbishment projects
Experience acting as an owner's representative during major projects
Familiarity with inventory, maintenance, and reporting software/tools
Strong vendor negotiation and cost-control experience
Important Details
Locations: Alibag Country House & Manek, Mumbai; potential future location: Mahabaleshwar
Travel: Frequent travel between Mumbai and Alibag; availability during events, projects, and emergencies
Reporting To: The Family
Design, décor, and aesthetic decisions require approval from Mrs.
Capital expenditure and major works require approval from Mr.
Responsible for direct management of all household staff across both properties
Authorised to approve routine maintenance and consumable expenditure within an agreed monthly limit
Expenditure above the approved limit requires prior approval and comparative quotations
Key Performance Indicators
Zero surprises: issues are identified and logged before they are noticed by the family
100% completion of preventive maintenance and AMC schedules on time
Household supplies consistently available and maintained at required quality levels
Consistent service standards across Mumbai and Alibag
Projects delivered on time, within approved budgets, and to specification
Strong staff retention, discipline, and morale
Accurate inventory and financial records
Timely and comprehensive monthly reporting
Residences remaining consistently clean, maintained, stocked, secure, and arrival-ready
