This role involves supporting the day-to-day operations and society transition activities for a residential project. The Estate Manager coordinates with various stakeholders to ensure smooth functioning of common areas, timely issue resolution, proper documentation, and effective handover of common assets. The role suits a candidate who can work under guidance and execute assigned project activities, following up and reporting progress.
Responsibilities
Monitor daily operations of the assigned residential project
Coordinate with housekeeping, security, facility management, and maintenance teams
Monitor common area cleanliness, lighting, water supply, and general infrastructure
Identify operational issues and coordinate with the concerned team for resolution
Maintain daily operational records and activity reports
Follow up on complaints and ensure timely closure
Escalate critical or recurring issues to the Team Leader
Monitor the operational condition of common amenities and infrastructure
Coordinate with relevant vendors for routine maintenance and service requirements
Assist in demonstrations and inspections of common assets
Maintain asset-wise operational status and pending issue records
Report defects, breakdowns, and pending maintenance requirements to the Team Leader
Coordinate with society committee members for routine operational matters
Attend committee/site meetings along with the Team Leader whenever required
Record complaints, observations, and requirements raised by the committee
Coordinate with relevant internal teams for resolution of committee concerns
Provide regular status updates to the Team Leader
Maintain records of committee communications and action points
Support the Team Leader in maintaining a professional relationship with society representatives
Assist the Team Leader in the handover of common assets and amenities
Prepare and maintain asset-wise handover checklists
Coordinate inspection and demonstration schedules with society representatives
Collect and organize relevant documents, reports, manuals, certificates, and warranties
Maintain records of completed and pending handover activities
Follow up with internal departments for closure of pending handover points
Coordinate obtaining acknowledgements/sign-offs from the society committee as directed
Escalate delayed or critical handover matters to the Team Leader
Monitor day-to-day functioning of STP, WTP, and OWC systems
Coordinate with operators and service vendors for routine operational requirements
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Maintain operating reports and relevant records
Monitor basic operational parameters and report abnormalities
Coordinate technical visits and demonstrations for society representatives
Follow up on breakdowns, maintenance requirements, and pending technical issues
Escalate recurring or critical plant-related issues to the Team Leader/Engineering Team
Coordinate with housekeeping, security, STP/WTP, OWC, DG, lift, fire safety, and other service providers
Monitor vendor attendance and service delivery
Follow up on scheduled preventive maintenance activities
Record vendor-related issues and pending actions
Coordinate site visits and service calls
Verify completion of routine service activities
Escalate poor performance or repeated service failures to the Team Leader
Collect vendor invoices and supporting documents
Check basic details of bills against the services provided
Coordinate with vendors for missing documents or corrections
Submit bills and supporting documents to the concerned internal department
Maintain project-wise records of invoices and payment status
Support preparation of collection and expense statements
Maintain proper records for audit and handover requirements
Report daily/weekly operational status to the Estate Manager Team Leader
Escalate critical technical, financial, operational, or society-related matters
Obtain approval/guidance from the Team Leader for matters beyond delegated authority
Maintain accurate records of all assigned activities
Ensure commitments made to society representatives are properly communicated to the Team Leader before confirmation
Requirements
Basic knowledge of residential estate management
Understanding of common building services and amenities
Good coordination and follow-up skills
Good communication skills
Vendor coordination capability
Basic understanding of billing and documentation
Good record-maintenance skills
Problem-solving ability
Ability to work at project/site level
Ability to coordinate with multiple stakeholders
Basic understanding of society operations and handover processes
Ability to work independently on assigned responsibilities while reporting to the Team Leader
Important Details
Team: Reports to Estate Manager Team Leader
About the Company
The company's Estate Manager is responsible for estate operations, society coordination, and asset handover activities.
