About This Role
This senior management position involves taking full ownership of a prestigious residential development, ensuring excellent operational standards and an exceptional resident experience. The role suits a proactive and hands-on manager who is dedicated to maintaining high standards and fostering a positive community.
Responsibilities
- Take ownership of the day-to-day running, presentation, and performance of the development
- Lead, motivate, and develop the on-site team
- Create a positive, accountable, and resident-focused culture
- Ensure consistently high levels of customer service and resident satisfaction
- Build strong relationships with residents and deal confidently with queries, concerns, and complaints
- Maintain a visible presence across the development and ensure standards are consistently maintained
- Oversee contractors and service partners and ensure works are completed to the required standard
- Ensure planned and reactive maintenance is managed effectively and issues are followed through to resolution
- Take responsibility for Health & Safety, fire safety, emergency procedures, and site compliance
- Monitor expenditure and ensure the development operates effectively within agreed budgets
- Oversee security, access, and the overall safety of residents, visitors, and staff
- Manage defects and snagging issues where required
- Review existing systems and processes and identify opportunities to improve service, efficiency, and the resident experience
- Take ownership when problems arise and ensure they are resolved effectively
- Interact with commercial occupiers, though the primary focus is the residential estate and its community
Requirements
- Strong experience managing a high-quality residential development
- Understanding of the particular demands and expectations of managing people's homes
- Previous residential estate management experience
- Confident and engaging people manager who leads by example
- Hands-on, visible, and comfortable being out across the development
- Highly resident and customer-service focused
- Proactive, forward-thinking, and solutions-focused
- Experienced in managing and developing on-site teams
- Confident dealing with residents, including complaints and more challenging situations
- Experienced in managing contractors, maintenance, and service delivery within a residential environment
- Knowledgeable in Health & Safety, fire safety, and residential building compliance
- Commercially aware and comfortable managing expenditure against budget
- Calm and decisive when dealing with emergencies or unexpected situations
