About This Role
This role is for an experienced property management professional to oversee the daily operations and ensure quality service delivery for an estate. It suits a manager with a strong background in maintaining a safe, clean, and well-managed environment for residents and clients.
Responsibilities
- Oversee the day-to-day management of the estate, including security, maintenance, cleansing, procurement, amenities, and facilities management
- Provide quality services to clients, residents, and tenants as detailed in the contract specification
- Monitor and maintain a clean, hygienic, and safe environment for tenants
- Identify areas requiring preventive or remedial actions in respect of cleansing, repairs, and security, liaise with relevant parties, and monitor the implementation of such actions
- Liaise with the Contract Administrator, councilors, concerned parties, and residents/tenants
- Build and maintain good relationships with clients and tenants, arrange community programs, and provide community services to promote community awareness and participation amongst tenants
- Provide fast and effective responses to and follow-up action on all complaints and inquiries received and irregularities found
- Monitor effective front-line tenancy management services of the estate
- Effectively manage the collection of all revenue and payment of all other charges to ensure that the client's revenue and expenditure from the estate are protected
- Monitor and maintain true and proper records of all monies received, financial data, documents, etc.
- Prepare, implement, and review the Estate Action Plan
Requirements
- Practising member of either HKIH, CIH, HKIS (General Practice Division or Property and Facility Management Division), RICS (General Practice Division), or HMRB with a minimum of 3 years of post-qualification experience in property management in HK
- Academic qualification preferably in Property Management or related disciplines
- Holder of PMP (Tier 1) Licence preferred
- Immediately available is an advantage
